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Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

Health Populi

Financial Experience (let’s call it FX) is the next big thing in the world of patient experience and health care. Patients, as health consumers, have taken on more of the financial risk for health care payments. ” Another talked about the concept of “patient-centered billing.” The best FX experiences.

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3 in 4 Insured Americans Worried About Medical Bills — Especially Women

Health Populi

adults with health insurance, 18 years of age and older, and was fielded between 24 and 28 June 2021. Both employees accessing employer-sponsored health care via the private sector and commercial insurance, as well as health citizens covered by public sector plans Medicare and Medicaid had concerns about medical bills.

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How to Discover Better Insurance Coverage, Together

Healthcare IT Today

One challenge is finding the right patient payer information. Technology can help organizations identify more billable insurance coverage for self-pay patients, maximizing revenue, increasing efficiency and improving patient experience. adults report that they wouldn’t have the money to cover a $500 medical bill.

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Doctors’ Offices Morph into Bill Collectors As Patients Face Growing Out-Of-Pocket Costs

Health Populi

The reality of patients entering doctors’ offices expecting to deal with their health care cost challenges is spelled out in The Increasing Role of Physician Practices as Bill Collectors – Destined for Failure , published in JAMA , 30 July 2021.

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Patients-As-Health Care Payers Define What a Digital Front Door Looks Like

Health Populi

What do people want from digital transformation for their health care experiences? Health Populi’s Hot Points : As Experian puts the situation and experience-gap, “the cost conversation continues.”

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And the Oscar Goes To….Power to the Patients!

Health Populi

Sarandon, Erivo, and Fairey each have their own patient stories… “I’m happy to be part of this campaign because people need transparency and consistent pricing in the healthcare industry in order to make educated decisions in every aspect of their lives. The post And the Oscar Goes To… Power to the Patients!

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The Patient As the Payer: Self-Pay, Bad Debt, and the Erosion of Hospital Finances

Health Populi

The first chart quantifies that bad debt attributable to patients’ self-pay payments after insurance kicks in: that category of bad debt grew by five times between 2018 and 2021, from 11% to nearly 58%.

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