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“Complexity is Profitable” in U.S. Healthcare – How to Save a Quarter-Trillion Dollars

Health Populi

health care employment since 2001, today accounting for twice as many staff as physicians and nurses. Health Populi’s Hot Points : Consider just the line item of “customer and patient services,” and one of all of our least-favorite patient experiences: the dreaded call center.

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Medicare Members Are Health Consumers, Too – Our AHIP Talk About Aging, Digital Immigrants, and Personalizing Health/Care

Health Populi

That study resulted in the paper, A Call for Care That’s Personal, Accessible and Social , which the company’s CMO, Nicole Althaus, and I will be discussing today at AHIP’s Consumer Experience and Digital Health Forum in Chicago. Digital immigrants, first coined by Marc Prensky in 2001.

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