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Doing Digital Right: Leveraging Automation as the Connective Tissue to Bridge Operational Gaps

Healthcare IT Today

A recent report from Cigna indicated 60% of consumers expect their digital healthcare experience to mirror that of retail – and 50% say that one bad digital experience with a healthcare provider ruins the entire experience with that provider. Patient Access as a Use Case.

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Providence Health’s Bot Grace engages and guides patients to the digital front door for care

Consumer eHealth Engagement

According to the 2019 Accenture Digital Health Consumer Survey , patient’s expectations are increasing for providers to offer digital capabilities. Patients value convenience (appointment times, location) and are increasingly considering “non-traditional” service channels such as retail clinics and virtual care.

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Providence Health’s Bot Grace engages and guides patients to the digital front door for care

Consumer eHealth Engagement

According to the 2019 Accenture Digital Health Consumer Survey , patient’s expectations are increasing for providers to offer digital capabilities. Patients value convenience (appointment times, location) and are increasingly considering “non-traditional” service channels such as retail clinics and virtual care.

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Uses of AI in Healthcare – 2024 Health IT Predictions

Healthcare IT Today

We’re already seeing an increase in AI solutions: According to a 2023 Healthcare IT Leaders survey, more than one-third of organizations have at least partly implemented AI solutions, and another 25% have started AI pilots. AI has the power to relieve one of the top contributors to burnout: administrative work.

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