Health Policy Medical Billing Patient Experience Telemedicine 
Health Populi
APRIL 12, 2024
Patients-as-consumers increasingly expect retail-enchanting service levels from health care – especially as patients pay medical bills increasingly out-of-pocket. Convenience isn’t just a nice-to-have: it has economic ROI.
Health Populi
DECEMBER 22, 2022
Most patients have experienced frustrations – in the designer’s parlance, “friction” – when seeking routine care as well as during a routine medical appointment. Clearly, patients’ experiences as consumers of healthcare lack the service levels they expect as payors based on this MITRE-Harris Poll.
Henry Kotula
FEBRUARY 26, 2020
This change is occurring as the result of clinical innovations, patient preferences, financial incentives, electronic health records, telemedicine, and an increased focus on improving quality of care and clinical outcomes. Consolidation will continue industry wide. More healthcare entities will continue to merge together.
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