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Why health care costs are making consumers more afraid of medical bills than an actual illness

Henry Kotula

” However, the poll, conducted by the University of Chicago and the West Health Institute, found Americans fear large medical bills more than they do serious illness. And 53 percent received a bill that was higher than they expected.

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Great Expectations for Health Care: Patients Look for Consumer Experience and Trust in Salesforce’s Latest Research

Health Populi

health care economics, patients are now payors as health consumers with more financial skin in paying medical bills. As consumers, people have great expectations from the organizations on the supply side of health care — providers (hospitals and doctors), health insurance plans, pharma and medical device companies.

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Five Healthcare Industry Changes to Watch in 2020

Henry Kotula

Other states are considering how to jump on the privacy legislation bandwagon, which means that regulatory requirements will increase. Health plans will need to take more of a retail focus than what they’re accustomed to, Manoogian says. The bar for providing a great experience and retaining members will also increase.