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Billing Staffers Look for Better Reporting Functionality from Medical Billing Software

Healthcare IT Today

A new survey looking at billing trends found that respondents hope to see better reporting functionality from their medical billing software.

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Bonus Features – October 30, 2022 – 46% of Americans have gone into debt paying medical bills, 41% say retail and virtual care experiences are disjointed, and more

Healthcare IT Today

Welcome to the weekly edition of Healthcare IT Today Bonus Features. Because there’s so much happening out there in healthcare IT we aren’t able to cover in our full articles, we still want to make sure you’re informed of all the latest news, announcements, and stories happening to help you better do your job. News and Studies.

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Defining and Benchmarking World-Class Customer Service

Healthcare IT Today

Ninety percent of patients surveyed said that provider loyalty depends on the patient financial experience. adults with unpaid medical bills say they’ve had a provider deny them care due to that medical debt, leading many to put off care. The Survey is Short and Easy: Longer surveys are more likely to get abandoned.

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Practices Switch to Telehealth In Wake of COVID-19 Pandemic

Healthcare IT Today

A new survey of independent medical practices and billing companies has found that they are leaning heavily on telehealth to keep generating income. The survey, which was conducted by Kareo, connected with more than 600 medical practices and 140 medical billing companies.

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Experian Health Acquires Wave HDC, Immediately Enabling Real-Time, Single Inquiry Insurance Discovery/Verification at the Point of Patient Registration

Healthcare IT Today

“We believe this integration will have a powerful impact for the healthcare industry, improving financial solvency and efficiencies for providers through more accurate medical billing, resulting in potentially more reimbursement, faster.”

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Flurry of AI, Partnerships, and New Features Announced at Epic UGM

Healthcare IT Today

Explaining Medical Bills. An AI-powered chatbot will be available in the future through Epic’s Hello World platform that will help explain complex medical bills to patients. Early response has been positive with some patients commenting how the generated responses are more empathetic than prior communications.

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5 Strategies to Improve Healthcare Billing for Both Patients and Practices

Healthcare IT Today

According to one survey on healthcare payment plans, 90.7 When patients have questions about their medical bills, offer support over a variety of communication channels like live chat, text, email, or IVR. percent of patients would be interested in using payment plans in the future. Provide enhanced support.