Consumer eHealth Engagement

APRIL 27, 2021

Not every tool we have introduced has been embraced, so that has been a learning too, finding the right way to situate a tool into the work. How have you addressed this challenge, working together on defining a better pediatric patient experience? It’s mainly been through putting the tools into practice.

Patient Experience 36

Patient Experience Mental health Nursing 36

Ortholive

FEBRUARY 11, 2020

Though the terms e-health, m-health , and telehealth are often interchanged for telemedicine, the deliverable is always the connection and interaction between patient and caregiver in a digital medium. While telemedicine is an established service, the popularity of the tool is still growing.

Telemedicine 59

Telemedicine Telehealth eHealth mHealth 59

Consumer eHealth Engagement

JUNE 9, 2021

As a consultant in the healthcare experience space, I’ve gathered insights from patients and caregivers about their healthcare journey. Since hip replacement is an increasingly common and costly procedure, it is in the health system's best interest to optimize the experience.

Nursing 36

Nursing Patient Experience Pain management HIPAA 36

Consumer eHealth Engagement

FEBRUARY 25, 2020

Eventually Grace was enhanced to also address frequently asked questions by patients. Since the healthcare system is complex for consumers to navigate, Providence Health designed their digital tool to provide answers and guidance to help the patient find the right care and make the best care decisions.

Patient Experience 36

Patient Experience Telehealth Digital Health Mobile Health 36

Consumer eHealth Engagement

FEBRUARY 24, 2020

Eventually Grace was enhanced to also address frequently asked questions by patients. Since the healthcare system is complex for consumers to navigate, Providence Health designed their digital tool to provide answers and guidance to help the patient find the right care and make the best care decisions.

Patient Experience 36

Patient Experience Digital Health Telehealth Health Information 36

Consumer eHealth Engagement

MAY 19, 2016

Although Virtua, one of New Jersey’s largest health systems with hospitals, surgical and rehabilitation centers, is voluntarily participating in the BPCI payment bundle, their investment in the orthopedic patient experience at their Joint Replacement Institute (JRI) started long before the payment model changes.

Nursing 39

Nursing Patient Experience EMR eHealth 39

Consumer eHealth Engagement

OCTOBER 27, 2020

Ochsner Mobile O Bar Over five years ago, Ochsner Health launched their O Bar (Apple genius-like concept) to support patients getting started with digital health tools. Pre-Covid, about 5-10% of patients chose to receive their digital health tools by mail. During the pandemic, it is mostly all mail. .”

Digital Health 57

Digital Health Health science Mobile Health Patient Experience 57

Consumer eHealth Engagement

JULY 20, 2023

” The digital tool is designed to support “patients with less-critical symptoms, which has the potential to reduce emergency department visits and improve clinical efficiency, which means a more efficient utilization of resources. ” “ Ronin made me feel like my care team was with me, even at home.”

Patient Experience 28

Patient Experience Nursing EHR Mobile Health 28

Consumer eHealth Engagement

NOVEMBER 6, 2018

Since this patient engagement solution is seamlessly integrated into Northwell’s work flow (e.g. care management tool/HIE), Pamela receives these personalized chats from her specific Nurse Navigator at Northwell and the chat content is tailored for her specific care journey. Expanding Conversational Chat at Northwell Health.

Nursing 31

Nursing HIE Patient Experience Connected Health 31

Consumer eHealth Engagement

OCTOBER 16, 2016

Dartmouth-Hitchcock (D-H), an innovative New England healthcare system with 1,000+ providers is committed to creating a “sustainable health system”, which proactively engages patients through new care models to achieve the triple aim. Patient Experience.

Health Analytics 28

Health Analytics Connected Health Patient Experience EMR 28

Healthcare IT Today

AUGUST 21, 2022

HIE infrastructure provider CRISP Shared Services is the first partner for eHealth Exchange’s planned Qualified Health Information Network (QHIN). Conversational intelligence company Authenticx launched a quality management tool for healthcare call centers. Clinical data platform MRO made the Inc.

eHealth 98

eHealth Life Science HIE Healthcare IT 98

Consumer eHealth Engagement

SEPTEMBER 27, 2019

During the World Congress Patient Experience & Engagement Summit in Boston, I led a panel with these innovative health systems, discussing how they are using virtual health assistants (e.g. AI Chatbots, Voice) to increase efficiency in care delivery and enhance the patient experience. Virtual Assistants in Healthcare.

Patient Experience 28

Patient Experience Digital Health Nursing Healthcare Innovation 28

Consumer eHealth Engagement

APRIL 26, 2021

At the very beginning of this initiative, the Human Centered Design (HCD) at Kaiser Permanente Training taught me how to use the core tools and practices of human centered design and also gave me coaching as I learned to apply it. As a “non-designer”, how did you learn to approach this member program through a new lens?

Patient Experience 36

Patient Experience 36

Consumer eHealth Engagement

JANUARY 12, 2023

Digital Medicine is a nationally recognized, clinically proven program revolutionizing how we treat chronic conditions combining digital tools and engagement with a dedicated care team. Ochsner O Bar Supports Patient's Digital Health needs In 2015, Ochsner Health launched its first Digital Medicine Program for Hypertension.

EMR 41

EMR Health Data Digital Health Health Technology 41

Consumer eHealth Engagement

JANUARY 5, 2015

The first is the “Do –It Yourself Healthcare movement” with implications for healthcare organizations to offer new patient engagement tools. The real opportunity is at the intersection of the two, where patients use Do- It Yourself (i.e. self- management) tools which collect and communicate patient data (e.g.

Nursing 28

Nursing EMR Patient Experience Primary Care 28

Healthcare IT Today

AUGUST 21, 2022

HIE infrastructure provider CRISP Shared Services is the first partner for eHealth Exchange’s planned Qualified Health Information Network (QHIN). Conversational intelligence company Authenticx launched a quality management tool for healthcare call centers. Clinical data platform MRO made the Inc.

eHealth 52

eHealth Life Science HIE Healthcare IT 52

Consumer eHealth Engagement

DECEMBER 3, 2015

ClickWell clinicians and coaches support healthy patients and the ‘rising risk’ (e.g. With this highly educated, tech savvy patient population, there is a tremendous opportunity to leverage mobile tools to enhance the patient experience. “The average age of a ClickWell patient is 36 years old.

Primary Care 28

Primary Care EMR Patient Experience Connected Health 28

Consumer eHealth Engagement

MAY 1, 2017

Personalized Patient Experience. Accolade integrates high tech and high touch to deliver a superior patient experience with lower healthcare costs. ” Patient Experience Journey. “So much of healthcare is getting people to the right place at the right time. .”

Patient Experience 28

Patient Experience Nursing Connected Health HIPAA 28

Healthcare IT Today

FEBRUARY 12, 2023

One initiative of interest to the healthcare IT community is CancerX, a public-private innovation partnership to develop tools such as cancer care coordination systems, support services for community-based organizations, and platforms for engaging patients post-treatment.

eHealth 98

eHealth Healthcare IT EHR Interoperability 98