The #1 Reason Hospital Service Desks Fall Short With Users — and Potential Solutions
Phoenix Health Systems
JULY 24, 2018
Many hospital service desks have all the equipment, software tools, standards, and certifications needed to do a bang-up job in supporting their users. They’ve bought the software and employ an appropriately sized staff. On the surface, this may look right. Yet hospital providers from the largest health systems to 25-bed critical access facilities are dogged by poor help desk performance and frustrated, unhappy physician users. Here is one elephant-sized reason for this painful problem.