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The Patient as Consumer and Payer – A Focus on Financial Stress and Wellbeing

Health Populi

Year 3 into the COVID-19 pandemic, health citizens are dealing with coronavirus variants in convergence with other challenges in daily life: price inflation, civil and social stress, anxiety and depression, global security concerns, and the safety of their families. Another health risk is medical debt. Those of us in the U.S.

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And the Oscar Goes To….Power to the Patients!

Health Populi

I look around and I see families devastated by medical bills and escalating prescription costs. No one should lose their livelihood, their home, their life because they can’t afford or understand the prices of their medical treatment. So, of course, healthcare and healthcare costs are important to me.

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The Top Pain Point in the Healthcare Consumer Experience is Money

Health Populi

98% of Americans rank paying their medical bills is an important pain point in their patient journey, according to Embracing consumerism: Driving customer engagement in the healthcare financial journey , from Experian Health. Beyond the physical and emotional pain that people experience when they become a patient, in the U.S.

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Isn’t It Eyeconic? Vision Care in the Evolving Health Care Ecosystem

Health Populi

She said, “of course it can,” as the day’s content proved out. Frictionless retail is also an important paradigm for health care, an industry rife with friction. Walmart, in particular, had a huge uptick in this during the 2018 holiday shopping season. We’re a little bit value and a little bit luxury” these days, Marge observed.

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American healthcare: The good, bad, ugly, future

Henry Kotula

And, of course, our world is now better prepared for when the next viral pandemic strikes. As prices climb ever-higher, at least half of Americans can’t afford to pay their out-of-pocket medical bills, which remain the leading cause of U.S. bankruptcy.

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Benefit Cost Increases Overwhelm Flat Wages for Most in US: Pew

Health Populi

Health Populi’s Hot Points: Of course, one of the objectives of the Affordable Care Act was to help nudge healthcare toward affordability. More women know a family member who has avoided care due to cost, and more faced paying a medical bill that was higher than expected.

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Americans Are Warming to Universal Health Care, Kaiser Poll Finds

Health Populi

These two health consumer objectives remain consistent with polling conducted approaching the 2018 mid-term elections. Other issues, like a new Medicare-for-All plan, repealing/replacing the ACA, and protecting people from surprise medical bills were less important to people. Of course, this has not happened.

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