Consumers’ Growing Use of Portals and Apps: People Embracing Their Patient Journeys
Health Populi
OCTOBER 26, 2023
patients viewed their laboratory test results online in 2022. As of 2022, three in four consumers were offered online access to their medical records by a health care provider or health insurance plan, and well over one-half accessed their medical record or portal — growing by 50% over the two years, 2020 to 2022 (from 38% to 57%).
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