Health Plan Consumer Experience Scores Reflect Peoples’ Digital Transformation – ACSI Speaks
Health Populi
OCTOBER 19, 2021
peoples’ expectations of their health care experience is melding with their best retail experience — and that’s taken a turn toward their digital and ecommerce life-flows. The study was fielded between October 2020 and September 2021. This last table organizes that data by consumer-facing industry for 2021.
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