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Hospitals Suffer Decline in Consumer Satisfaction

Health Populi

While customer satisfaction with health insurance plans slightly increased between 2018 and 2019, patient satisfaction with hospitals fell in all three settings where care is delivered — inpatient, outpatient, and the emergency room, according to the 2018-2019 ACSI Finance, Insurance and Health Care Report.

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150 top places to work in healthcare

Henry Kotula

Boston Business Journal named the hospital a Best Place to Work in 2012, 2014 and 2016. According to the hospital’s most recent employee engagement survey, the hospital’s overall employee engagement score was 89 percent and its employee retention rate is 92.6 Atlantic Health System (Morristown, N.J.).