Download Our Guide to Vetting & Selecting the Best Hospital IT Outsourcing Solutions

Phoenix Health Systems

More hospitals are considering outsourcing to reduce costs, which is a proven benefit. The 2017 Black Book survey reported that 91 percent of outsourcing hospitals have seen ROI after about six months. 73 percent of health systems with more than 300 beds and 81 percent of providers with fewer beds are relying on outsourcing for various IT management and infrastructure services. It’s yours to download. Tips on vetting outsourcing vendor candidates.

Black Book: Phoenix Rated #1 in Hospital IT Outsourcing for the Second Year Running

Phoenix Health Systems

For the second year in a row, Phoenix Health Systems has been recognized by healthcare market research firm Black Book Research as first among the nation’s hospital IT outsourcing companies for customer satisfaction and experience. Expanding upon its September 2017 Survey, Black Book increased the total number of responding hospital executives and managers to 4,595 for its May 2018 report. Black Book thinks outsourcing may be a solution.

From the #One Ranked Hospital IT Outsourcing Firm: a Free Service Desk Assessment

Phoenix Health Systems

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. If your hospital hasn’t conducted a service desk assessment in the last year or two, it should — or let us do one for you. With continuous changes in internal technology and staff, it is easy to underestimate current systems support needs and lose touch with performance and user satisfaction levels.

From the # One Ranked Hospital IT Outsourcing Firm: a Free Service Desk Assessment

Phoenix Health Systems

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. If your hospital hasn’t conducted a service desk assessment in the last year or two, it should — or let us do one for you. With continuous changes in internal technology and staff, it is easy to underestimate current systems support needs and lose touch with performance and user satisfaction levels.

Hospitals’ Tech Support Is Getting Worse. Why, and What’s the Prognosis?

Phoenix Health Systems

Sixty percent of hospital IT leaders say that EHR vendors and third party outsourcers are falling short of tech support expectations. According to the Black Book report , hospital IT managers would prefer that their EHR vendors provide tech support, as opposed to their hospitals providing it internally or outsourcing it. But in the absence of satisfactory tech support from EHR vendors, many hospitals are employing third-party outsourcers to fill the void.

EHR 150

From the Best in the Industry: a Free Service Desk Assessment

Phoenix Health Systems

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. If your hospital hasn’t conducted a service desk assessment in the last year or two, it should — or let us do one for you. With continuous changes in internal technology and staff, it is easy to underestimate current systems support needs and lose touch with performance and user satisfaction levels.