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Stanford Health Care Elevates Patient Experience with Design Thinking

Consumer eHealth Engagement

Navigation Bar for Stanford Health Care Patients “Healthcare today is changing and we need to be a catalyst for change with our patients,” explains Alpa Vyas, Stanford Health Care’s Chief Patient Experience & Operational Performance Officer. How do you define Design Thinking at Stanford Health Care?

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Oncology Patients experience a personalized journey with interventions and education for better care

Consumer eHealth Engagement

We believe many patients and caregivers will benefit from having this tool available to use” Patient Experience. How does TapCloud support the oncology patient? What is the patient experience? Last month, Robert (not his real name), a 77 year old patient was diagnosed with prostate cancer.

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Banner Health brings AI driven virtual assistants for better patient experience

Consumer eHealth Engagement

Buoy Health AI triage bot True to their mission “Making health care easier, so life can be better”, Banner Health has invested in digital health technologies to support their patient experience. After clicking on the “Get Health Now” button, patients are asked questions about their profile (e.g.

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New England Baptist Hospital Hip Replacement- Patient & Caregiver Experience

Consumer eHealth Engagement

My experience caring for Sam has given me a close-up view into how his needs (and mine as a caregiver) were met pre-, during and post- surgery. I saw firsthand how effectively his hospital collaborated with VNA Care for follow up in home nursing and PT.

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Northwell Health’s Patients engage with AI ChatBot for guidance & support through their care journey

Consumer eHealth Engagement

Based on her responses, she may be connected with her nurse to discuss any medication adjustments. All of the information that Pamela provided to the chatbot is shared with her nurse for their discussion. Since this patient engagement solution is seamlessly integrated into Northwell’s work flow (e.g.

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Virtua Navigates Orthopedic Patients Pre- & Post-Surgery with Improved Patient Engagement and Care Coordination

Consumer eHealth Engagement

Although Virtua, one of New Jersey’s largest health systems with hospitals, surgical and rehabilitation centers, is voluntarily participating in the BPCI payment bundle, their investment in the orthopedic patient experience at their Joint Replacement Institute (JRI) started long before the payment model changes.

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UCSF's Comprehensive Co-Design Approach for Pediatric Patients growing up with Chronic Illness

Consumer eHealth Engagement

Our main working group “Clinical Care Delivery & Design Group” includes nurses, NPs, social workers, parents and young adult patients. It’s less of a challenge and more of a learning how to bridge different styles of communicating and working in the context of the design process.