Connected Health Medical Billing Patient Experience Telemedicine 
Health Populi
APRIL 12, 2024
Patients-as-consumers increasingly expect retail-enchanting service levels from health care – especially as patients pay medical bills increasingly out-of-pocket. Convenience isn’t just a nice-to-have: it has economic ROI.
Health Populi
FEBRUARY 12, 2019
Several factors underpin the adoption of telehealth in 2019: Consumers’ demand for accessible, lower-cost health care services as people face greater financial responsibility for paying the medical bill (via high-deductible health plans and greater out-of-pocket costs for co-payments).
Health Populi
DECEMBER 22, 2022
Most patients have experienced frustrations – in the designer’s parlance, “friction” – when seeking routine care as well as during a routine medical appointment. Clearly, patients’ experiences as consumers of healthcare lack the service levels they expect as payors based on this MITRE-Harris Poll.
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