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How Empathy, Education, Communication and the PAST Model transformed Sickle Cell Patient Care

Society for Participatory Medicine

Not having a focused Sickle Cell program coordinator led to a high hospital readmission rate, increased length of stay, fragmentation of medical and social services, suboptimal pain management, noncompliance by patients, emergency department misuse, inadequate follow-up with primary care and poor transition from pediatric to adult care.

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Keith Algozzine, Founder and CEO of UCM Health

Digital Health Today

The ER is the worst place in the world from a consumer standpoint: you have to drive there, it’s around the four walls of a hospital, it’s a huge wait, and it’s often really expensive. Yet people continue to flock to it, and it is because of the care that they receive there. That’s really the solution.