Telehealth Bolsters Patient Satisfaction (J.D. Power), and Providers Are Working to Catch Up (BDO)
Health Populi
JUNE 6, 2021
Across all health plans in the study, commercial plan members’ use of telehealth grew to 36%, an increase from 9% last year, as the lower portion of the first chart from the report shows: that’s the blue line illustrating “hockey stick”-like growth from 2020 to 2021. With more digital contact as well, J.D.
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