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Zoom is helping MaineGeneral Health boost its telehealth success

Healthcare IT News - Telehealth

In early 2021, Zoom had done a great job highlighting the security measures they had taken to ensure HIPAA compliance for health system clients. 35 average monthly in 2021 to 150 monthly in 2022 – 216 in December. Volumes have continued to rise since we shifted all services.

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How Essen Health Care used an AI virtual care assistant to make thousands of patient calls in just days

Healthcare IT News - Telehealth

Eleanor conducts calls in both English and Spanish and provides care coordinators with a HIPAA-compliant transcript after each call. In August 2021, Essen Health Care started going through its entire Health Home membership and selected 4,000 members who needed to be reached that month. This alleviates the need for a translator.

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