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Hospitals Suffer Decline in Consumer Satisfaction

Health Populi

While customer satisfaction with health insurance plans slightly increased between 2018 and 2019, patient satisfaction with hospitals fell in all three settings where care is delivered — inpatient, outpatient, and the emergency room, according to the 2018-2019 ACSI Finance, Insurance and Health Care Report. ACSI polls about 300,000 U.S.

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Having Health Insurance Is a Social Determinant of Health: the implications of growing uninsured in the U.S.

Health Populi

2017 reversed advancements in health insurance coverage increases since the advent of the Affordable Care Act, and for the first time since 2014 no states’ uninsured rates fell. This research is part of the ongoing Gallup-Sharecare Well-Being Index surveys conducted every day, tracking questions for U.S. adults 18 and over.