“Complexity is Profitable” in U.S. Healthcare – How to Save a Quarter-Trillion Dollars
Health Populi
OCTOBER 22, 2021
health care employment since 2001, today accounting for twice as many staff as physicians and nurses. Health Populi’s Hot Points : Consider just the line item of “customer and patient services,” and one of all of our least-favorite patient experiences: the dreaded call center.
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