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Healthcare Providers’ Consumer Experience Gaps – Learnings from Kaufman Hall’s 2019 Index

Health Populi

The second chart illustrates that most providers offer a patient portal — that’s largely owing to the near-universal adoption of electronic health records and the Meaningful Use access point of a portal. A distant second digital tool for health consumer engagement is smartphone apps, available by one in three providers.

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TEFCA Real Talk

Healthcare IT Today

23% know of TEFCA, but aren’t sure if they are going to participate, 25% were not aware of TEFCA and only 1% of those surveyed were aware of TEFCA and planned not to participate. Maybe we should call it meaningful data sharing? (Is Is that too soon or are we recovered from the scars of meaningful use?)

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Healthcare CIOs Face New Pressures and Novel Opportunities

David Chou

According to the survey, only 21 percent of CIOs said they believed they were meaningfully involved in market-facing innovations and strategic departmental IT selections. More ominously, only 15 percent of CIOs surveyed (down 55 percent from the previous year) said the role of health system CIO was becoming increasingly strategic.

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