Providence Health’s Bot Grace engages and guides patients to the digital front door for care
Consumer eHealth Engagement
FEBRUARY 25, 2020
Since the healthcare system is complex for consumers to navigate, Providence Health designed their digital tool to provide answers and guidance to help the patient find the right care and make the best care decisions. Urgent Care, Retail Clinic, Virtual/Telehealth) or what symptoms trigger an immediate visit. Emergency Room.
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