Consumer eHealth Engagement

JANUARY 15, 2019

. “We wanted to help our patients navigate their oncology journey, figure out their new normal and participate in their care” “A few years ago, we successfully used a patient engagement care tool with our palliative patients. How has Northwestern Medicine used the TapCloud tool to deliver better care to Oncology Patients?

Patient Experience 53

Patient Experience Nursing Pain management Digital Health 53

American Well

NOVEMBER 20, 2013

Last week I was fortunate enough to attend New York eHealth Collaborative’s Digital Health Conference 2013 in New York City. This wild and beautiful city is a magnet for all types of industry, so it’s no surprise that it’s a hotbed of digital health technology innovation. What does this mean to you?

eHealth 48

eHealth Health Information Healthcare Informatics Private practice 48

Consumer eHealth Engagement

MAY 19, 2016

The tool needed to be actionable, collecting essential information from the patient (i.e. concerns, pain levels) and informing Nurse Navigators when patients fall off track. She signs up with the Nurse Navigator and receives a Welcome email. She receives a “CareCard” introduction to her Nurse Navigator.

Nursing 39

Nursing Patient Experience EMR eHealth 39

Consumer eHealth Engagement

NOVEMBER 6, 2018

Based on her responses, she may be connected with her nurse to discuss any medication adjustments. All of the information that Pamela provided to the chatbot is shared with her nurse for their discussion. Since this patient engagement solution is seamlessly integrated into Northwell’s work flow (e.g.

Nursing 31

Nursing HIE Patient Experience Connected Health 31

Consumer eHealth Engagement

JANUARY 5, 2015

The first is the “Do –It Yourself Healthcare movement” with implications for healthcare organizations to offer new patient engagement tools. self- management) tools which collect and communicate patient data (e.g. self- management) tools which collect and communicate patient data (e.g.

Nursing 28

Nursing EMR Patient Experience Primary Care 28

Consumer eHealth Engagement

AUGUST 1, 2016

After evaluating different mobile tools, Geisinger elected to use Apple’s iBook and iTunes University to conveniently package a set of patient resources in one place and enable patients and their families to easily access and consume education content when needed, pre and post- surgery.

EMR 28

EMR Nursing Health Data eHealth 28

Consumer eHealth Engagement

SEPTEMBER 27, 2019

Companies across different industries such as retail, travel and financial services are responding with virtual assistant tools, enabling consumers to get answers and transact 24x7. Within healthcare, innovation driven organizations are exploring how to empower patients with virtual health agents to access relevant care information (e.g.

Patient Experience 28

Patient Experience Digital Health Nursing Healthcare Innovation 28