If Disney Ran Your Hospital : What Healthcare can learn from Mickey Mouse
Lloyd Price
AUGUST 12, 2018
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently Fred Lee was an American hospital executive who left his senior role in health care and joined Disney. He is clearly fascinated by the Disney approach and the importance of the customer experience, and in his book he reflects on how some of the approach could be translated into a better patient experience.
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