How Essen Health Care used an AI virtual care assistant to make thousands of patient calls in just days
Healthcare IT News - Telehealth
NOVEMBER 30, 2021
Eleanor conducts calls in both English and Spanish and provides care coordinators with a HIPAA-compliant transcript after each call. MyndYou also provided a HIPAA-compliant recording of each call on their portal for quality assurance purposes. Almost all of Essen's patients are underprivileged and many only speak Spanish.
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