Hospitals Suffer Decline in Consumer Satisfaction
Health Populi
NOVEMBER 27, 2019
The second plan ranked in customer sat was Kaiser Permanente, down one point from 78 to 77, followed by Aetna (merged with CVS Health in the past year) gaining one point to 76, and UnitedHealthcare, Cigna and the Blues in fourth through sixth places at or below the median customer sat index of 75, shown in the second chart.
170 
Let's personalize your content