“Complexity is Profitable” in U.S. Healthcare – How to Save a Quarter-Trillion Dollars
Health Populi
OCTOBER 22, 2021
Health Populi’s Hot Points : Consider just the line item of “customer and patient services,” and one of all of our least-favorite patient experiences: the dreaded call center. This last graphic from the McKinsey report illustrates the pain points for patients engaging with payers’ call centers.
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