Aligning digital technology across a multi-generational workforce can be a tricky task. On the one hand, you have the ageing workforce who may not be as familiar with technology, and on the other hand, you have the young, tech-savvy generation who have grown up with technology at their fingertips.

However, it’s important to understand that the integration of digital technology is not just about accommodating the benefits of modern technology, but also about keeping the company competitive in today’s fast-paced business environment.

One of the biggest challenges in aligning digital technology across a multi-generational workforce is the digital divide.

The digital divide refers to the gap between those who have access to and use technology effectively and those who do not.

Many older employees may not have grown up with technology and may not be as comfortable using it, making it difficult for them to fully take advantage of new digital tools and technologies.

To bridge this gap, companies can provide training and support for older employees to help them become more comfortable and proficient with technology. This can include basic computer literacy classes, as well as training on specific software and tools that the company uses.

Companies can also provide mentorship programs where older employees can work with and learn from their younger counterparts. This can not only help older employees learn new skills, but it can also foster cross-generational collaboration and understanding.

In the UK, there is the government-funded “digital Skills Partnership” program which seeks to bridge the digital divide by offering training and support for workers over the age of 55 to acquire the skills needed to thrive in the digital economy.

The “Digital Boost” program is another initiative from the government to help small and medium-sized businesses run by older adults in acquiring the critical digital skills needed to compete with larger and more digitally adapted companies.

Another challenge that companies may face is the younger generation’s expectations of technology.

Younger employees may be used to the latest and greatest technology and may expect the same level of technology in the workplace. If a company cannot provide the latest technology, it may be difficult to attract and retain young talent.

Companies can address this by regularly reviewing and updating their technology infrastructure and investing in new tools and technologies that will help them stay competitive.

It’s also important to remember that different generations have different communication styles and preferences.

Younger employees may prefer digital communication, such as instant messaging and email. In comparison, older employees may prefer face-to-face or phone conversations. Companies can address this by providing a variety of communication options and encouraging employees to use the methods that work best for them.

Another vital aspect to consider is the use of digital tools to improve communication and collaboration across different generations.

Tools such as instant messaging, video conferencing, and project management software can help employees stay connected and collaborate more effectively, regardless of their age or location. These tools can also help to break down barriers between different generations and foster a more inclusive and collaborative work environment.

One of the most important things that companies can do is to create a culture of inclusion and respect when it comes to technology.

This means recognizing that different generations have different skills and experiences when it comes to technology and valuing those differences. It also means encouraging open and honest communication about technology, and being willing to listen to and address concerns and feedback from employees of all ages.

Ultimately, aligning digital technology across a multi-generational workforce can be challenging. Still, companies need to understand that integrating digital technology is not just about scraping the benefits of modern technology but also about keeping the company competitive in today’s fast-paced business environment.

By providing training, mentorship, and various communication options and creating a culture of inclusion and respect, companies can help bridge the digital divide and create a more collaborative and productive workforce.

Technology is great – we all know that, but we have definitely all experienced a time when a bit of technology confused us. Maybe you got a new phone and had to ask your daughter how access the camera or you’ve heard about this viral app but you don’t know how to use it! Whatever it may be, our point is that everyone experiences struggles when it comes to tech and we must provide support to our healthcare workforce to promote a collaborative and productive environment.

HIC is more than just a consultancy. We provide organisations with the know-how and tools to overcome the digital divide. For more information or a conversation, please contact us today!