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Success Stories & ROI

Health systems are notching big wins with their IT investments

Having gained some hard-won wisdom about the dos and don'ts of information technology investments in recent years, healthcare providers are getting bolder in their digital transformation spending. And many forward-thinking hospitals and health systems are finding significant clinical, financial and operational ROI for their efforts.

As they roll out new leading-edge technologies – AI and automation, telehealth and remote monitoring, EHR optimization and patient engagement – they're realizing lasting positive outcomes for their patients and their bottom lines. Here is a regularly updated list of deep-dive case studies showing how providers of all shapes and sizes are making their tech spend work for them.

Photo: Cecilie_Arcurs/Getty Images

Penn Medicine's Perelman Center for Advanced Medicine
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The clinician-informed data model answers more than 70% of patient questions correctly, reducing...
By Bill Siwicki |
Andy Chu of Providence on tech spinoff
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This new scalability is possible because spinoff Praia Health's Consumer Platform does the...
By Bill Siwicki |
Maria Johnson and Aaron Tate of the Center for BrainHealth on virtual care
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The center created the Charisma Virtual Social Coaching platform. To date, 90% of participants have...
By Bill Siwicki |
Cindy Fedell of Thunder Bay Regional Health Sciences Center on video
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Thunder Bay Regional Health Sciences Center now relies on videos as part of its virtual care...
By Bill Siwicki |
Rush Memorial Hospital and telemedicine
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And the telemedicine technology has increased the number of surgeries. It has enabled surgeons to...
By Bill Siwicki |
Tim Skeen of Sentara Health
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And technology is key, as the health system's new Consumer Data Hub provides a secure 360-...
By Bill Siwicki |
Eric Eckhart of Community Medical Centers of Fresno on AI
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The provider saw a 22% decrease in one type of denial and an 18% decrease in another. Those...
By Bill Siwicki |
Megan Hamilton of The Eye Care Center of Northern Colorado on EHRs
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The Eye Care Center of Northern Colorado's new EHR/PM was painful – so it switched again...
By Bill Siwicki |
Bill Manzie, administrative director of telehealth at Memorial Healthcare System
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The massive public health system now has wait times down to 10 minutes, has decreased low-acuity...
By Bill Siwicki |
Dr. Stephen Dolter of Children's Nebraska on workforce management
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The health system's CMIO says technology has enabled an array of operational efficiencies with...
By Bill Siwicki |
Dr. Julia D. Andrieni of Houston Methodist on ACOs
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2017 saw Houston Methodist Coordinated Care Medicare Accountable Care Organization in the 40th...
By Bill Siwicki |
Dr. Renee Allenbaugh of Penn Highlands Healthcare on AI
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It's also helped decrease the amount of time spent documenting care by about two hours per...
By Bill Siwicki |
Jason Kuder of Oak Orchard Health on EHR and EMR
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The provider group acquired a practice with a different electronic health record. Today, everyone...
By Bill Siwicki |
Jeff Johnson of Banner Health on digital therapeutics
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The health system's behavioral health team is measuring a 40% order-to-enrollment rate, with...
By Bill Siwicki |
virtual group therapy telemedicine
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With waits for individual psychotherapy as long as several months and several thousand outstanding...
By Bill Siwicki |
Maximilian Maile of Parkview Health System on Epic EHR patient portal
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"The more users on the platform, the stronger the platform becomes," says the health...
By Bill Siwicki |
Stephen Kapa and the telehealth team at FirstHealth
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With telemedicine, the time for patients coming out of the ER or a convenience clinic to see a...
By Bill Siwicki |
Ann & Robert H. Lurie Children's Hospital of Chicago and patient portals
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Today, 91% of patients have logged into their account within three months of an encounter, says its...
By Bill Siwicki |
Dr. George N. Pavlou of Gastroenterology Associates of New Jersey on telehealth
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Hybrid collaboration enables multidisciplinary care, standardized outcome measurement and more...
By Bill Siwicki |
David A. Higginson of Phoenix Children's Hospital on telemedicine
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The chief innovation officer at Phoenix Children’s lived up to his title when he enabled...
By Bill Siwicki |
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The New York health system also successfully migrated, consolidated and shut down data centers and...
By Bill Siwicki |
Dr. Carney Taylor of Eastern Nephrology Associates on EHRs
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The practice's optimal start rate – when a patient begins dialysis at home, receives a...
By Bill Siwicki |
Covenant Health on philanthropic aid
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Its use of a special tool to connect patients with aid is an "excellent example of applying...
By Bill Siwicki |
Sentara Health on cloud computing
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That's an approximately 30% decrease in data center cost, coming from reductions in labor costs...
By Bill Siwicki |
Essentia Health and telemedicine
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The nurse stroke program manager offers an in-depth look at the virtual care initiative, which...
By Bill Siwicki |
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Critical patient insights were missing in more than 13% of Denver Health electronic health records...
By Bill Siwicki |
St. Francis Interquest and RTLS
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Mountain Region CommonSpirit Health's CMIO outlines novel ways RTLS is being used in finding...
By Bill Siwicki |
Dr. Valerie McKinnis of Mountain Region CommonSpirit Health on RTLS
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Yes, RTLS. Mountain Region CommonSpirit Health's CMIO offers a deep dive into some novel uses...
By Bill Siwicki |
WellSpan Health, which serves Central Pennsylvania and northern Maryland
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EHR-linked virtual care "allows us to expand our capabilities, creating opportunities to build...
By Bill Siwicki |
Sherri Lewis of BoulderCentre for Orthopedics & Spine on revenue cycle management
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The orthopedics and spine practice has conducted 4,759 pre-collections estimates and is up to $898,...
By Bill Siwicki |
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The technology also helps care teams to standardize patient education and care pathways, while more...
By Bill Siwicki |
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The initiative also provides savings in the form of signing bonuses the hospital would have had to...
By Bill Siwicki |
Albany Med-Columbia Memorial Health on AI
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The system, built as part of the organization's digital front door, has achieved both clinical...
By Bill Siwicki |
Dr. Richard Tytus on telehealth and EHRs
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The use of telemedicine technology that lends itself well to combination with in-person care is...
By Bill Siwicki |
Dr. Jonathan Austrian, associate CMIO, NYU Langone Health
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Teams of clinicians, researchers and educators worked to find artificial intelligence-enabled...
By Bill Siwicki |
Dr. Brett A. Oliver at Baptist Health on patient engagement
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The outreach program is showing serious clinical ROI by relying on patient-reported blood pressure...
By Bill Siwicki |
Joe Filigno of Bon Secours Mercy Health on experience management
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The HR team at the health system expanded its family leave program and launched a new recognition...
By Bill Siwicki |
Dr. Vinay Vaidya at Phoenix Children’s on data management
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Among its success stories, the health system built an app that identifies more than 10 patients...
By Bill Siwicki |
AtlantiCare in New Jersey uses AI for cancer care
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One of the New Jersey health system's interventional pulmonologists tells the story of how an...
By Bill Siwicki |
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By reducing the number of flowsheets and their content, they've made documentation more than 10...
By Bill Siwicki |
Musculoskeletal imaging at UVA Health System
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More than two-thirds of the health system's abdominal CTs, chest MRIs and PET-CTs now have...
By Bill Siwicki |
Allina Health's Abbott Northwestern WestHealth
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That's been in med-surg and the ICU. In the ED, the health system has discharged 63% of its...
By Bill Siwicki |
Dr. Amy Lu of Denver Health
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In a partnership with the Denver Housing Authority, the health system has installed on-site...
By Bill Siwicki |
Gwendolyn Lewis, DNP, RN, of One Brooklyn Health
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At One Brooklyn Health System, tools such as the Brooklyn Health Equity Index survey are helping...
By Bill Siwicki |
Dr. Lynn T. Simon of Community Health Systems
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Remote patient monitoring has helped the health system boost patient engagement, improve patient...
By Bill Siwicki |
Mount Sinai in New York City
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The New York hospital's vice chairman of urology and robotics operations explains how a new...
By Bill Siwicki |
Jenny M. Smith of Franciscan Missionaries of Our Lady Health System
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The Louisiana health system is using the technology to help meet other Quadruple Aim goals of...
By Bill Siwicki |
Dr. Robin Arthur Williams of Ophelia
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Virtual care provider Ophelia found 56% of its OUD patients remained in treatment for six months...
By Bill Siwicki |
Houston Methodist buildings
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Further, when using this nurse-facilitated technology in patients’ homes, the percentages of...
By Bill Siwicki |
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The behavioral health provider's virtual care visits now have higher satisfaction rates and...
By Bill Siwicki |
Dr. Denise Gomez of TrueCare
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The San Diego-based provider sees around 30 readings per patient per month, showing a high level of...
By Bill Siwicki |
Baptist Medical Center complex
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The Florida health system has converted more than 7.3 million medication instructions without...
By Bill Siwicki |
Community Health Network complex
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Since implementing discovery, navigation and merchandising tools, the health system achieved a 300...
By Bill Siwicki |
Simon Hargus of First Settlement Physical Therapy on EHRs
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The all-in-one practice management system reduced the amount of time a patient needs to spend in...
By Bill Siwicki |
Dr. Kendell Cannon of Herself Health on AI scribes
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Dr. Kendell Cannon describes how her primary care practice sifted through the hype of artificial...
By Bill Siwicki |
Penn Medicine's Smilow Research Center uses AI
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Nearly 4,000 medication-related text messages were exchanged between patients and Penny – and...
By Bill Siwicki |
Couple having a telemedicine visit with their doctor
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Through its virtual care and remote monitoring programs, University of Alabama at Birmingham has...
By Bill Siwicki |
Atrium Health's Sanger Heart and Vascular Institute
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That's for coronary artery bypass grafting patients at Atrium Health's Sanger Heart and...
By Bill Siwicki |
360 Human Services' Harry Jackson and staff
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Combined practice management tools have also helped the applied behavioral analysis clinic, which...
By Bill Siwicki |
Dr. Bill Farr Atadas telehealth medication monitoring
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In two years following 100 new-start opioid use disorder patients, Bill Farr says 94% remained in...
By Bill Siwicki |
Augusta University Medical Center telehealth
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Also through its Virtual Care at Home program, Augusta has been able to show a reduced readmission...
By Bill Siwicki |
Jackson Health System building
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"The more efficient we are and the faster we turn around the equipment, the more equipment is...
By Bill Siwicki |
NorthSight building
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By improving use of its data, the behavioral health agency has been able to help patients obtain...
By Bill Siwicki |
Tampa General Hospital building by river
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What's more, data work surrounding the early warning system helped spur physician use of...
By Bill Siwicki |
Maximilian Maile of Parkview Health System
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The Indiana health system has achieved massive success with its patient engagement and telemedicine...
By Bill Siwicki |
Lehigh Valley Hospital
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Further, the Pennsylvania health system has seen a reduction in the percentage of patients who...
By Bill Siwicki |
The University of Kansas Health System
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The University of Kansas Health System has boosted overall block utilization by 20% total, prime...
By Bill Siwicki |