Digital wayfinding for NHS estates: reduce DNAs, alleviate anxiety and save money
Digital Leaders HealthTech
APRIL 23, 2024
There were 122 million NHS appointments booked in 2022. Of those, around 6.4% (7.8 million) were missed. For context, that equates to more missed appointments every month than the entire population of Bristol, UK (650,000). It also costs the NHS over £200m annually. According to an NHS review into outpatient appointments , the main reasons for missing appointments stem from difficulties with processes and communication, as well as previous poor experiences.
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