Video Visits: How to Improve the Patient Experience

Health System CIO

Providing quality care during a telemedicine encounter is about much more than just the technical aspects, says CT Lin, MD, who offers advice on how to more effectively communicate and build relationships with patients virtually.

Patient experience is evolving as providers embrace telehealth

Healthcare IT News - Telehealth

More and more patients are able to take advantage of remote consults and other virtual care options as health systems have begun pursuing telehealth programs in earnest, new HIMSS Media research shows. Focus on Patient Experience.

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Is Telehealth Shifting from Modifying Patient Behavior to Replacing Physical Visits?

Healthcare IT Today

As I was researching to create our list of live video telehealth companies, it became clear to me that telehealth meant a lot of different things to a lot of different people and companies.

Intermountain Healthcare: Optimizing the Patient Experience Through Telehealth Interoperability

American Well

Intermountain Healthcare, a not-for-profit integrated health system headquartered in Utah, has built a robust virtual health program that includes Connect Care , its direct-to-consumer telehealth service and Connect Care Pro , its acute care program.

Telehealth Awareness, Access and Adoption: Updates from J.D. Power, the ATA and FAIR Health

Health Populi

Power,” your mind probably imagines reviews of automotive performance, retail shopping experiences, or perhaps even health insurance plan customer service. Those who had a telehealth encounter more likely lived in the Western U.S., With the patient-as-payer in the current U.S.

Figuring Out the Right Workflow for Hybrid Patient Care (Virtual and In Person)

Healthcare IT Today

No one is predicting a return to the largely in person patient visit world we lived in before COVID-19. We’ve all seen the explosion of virtual visits in healthcare. We’re also going to see the return to in person visits.

The Pace of Tech-Adoption Grows Among Older Americans, AARP Finds – But Privacy Concerns May Limit Adoption

Health Populi

One-third of older people would be interested in “a button to push to call for help” and one in five people would purchase video conferencing capability to speak with a health care provider. One in two people over 50 bought a piece of digital technology in the past year.

Texting + Telehealth Together in a Single Platform from TigerConnect

Healthcare IT Today

When combined with the company’s other products, it offers a truly seamless communication experience. Patients and providers are able to move from a text conversation to a real-time video chat and back again without changing apps or […].

“Digital Health Is An Ecosystem of Ecosystems” – CTA’s 2020 Trends to Watch Into the Data Age

Health Populi

Consider how we’ll be able to scale and move care to where people live, work, play, pray and learn — with applications like remote surgery, tele-mental health, group visits for rare disease counseling and support where 8K video could be useful.

“Telehealth is a digital distribution channel for health care” – catching up with Roy Schoenberg, President and CEO of American Well

Health Populi

They launched their service first in Hawaii, where long distances and remote island living challenged the supply and demand sides of health care providers and patients alike. Intermountain and Mercy Virtual, too, conduct lots of visits via telehealth means.

Cost and Convenience Underpin Patient Demands As Health Consumers

Health Populi

Across generations, from younger to older patients, cost, transparency and convenience drive consumer satisfaction, Accenture’s latest health consumer survey found. This is driving choice when patients select which health care system to work with, Brian explained.

Going Digital for Health Is a New-Normal for Consumers

Health Populi

The title of the report, “Consumers are on board with virtual health options,” summarizes the bullish outlook for telehealth. ” For a decade or longer, we’ve noted the slow uptake of telehealth and digital health tools among healthcare providers.

Open Table for Health: Patients Are Online For Health Search and Physician Reviews

Health Populi

Rock Health analysts expect that wearable tech use will continue to grow with more use cases for remote health monitoring coupled with consumers and patients being incentivized to continue their use. Telehealth adoption also grew from 2017 to 2018.

From Yorkshire Lad to Global Design for Health: A Profile of Sean Carney of Philips

Health Populi

The consulting team assesses both patient experience and care pathways, beyond just the historical role of selling medical devices to health care providers.

Health Care Providers Grow Consumer-Facing Muscles Driven by Retail & Tech-Health Competition

Health Populi

As patients continue to morph into health care payers, they’re increasingly expecting value-for-money, transparency, and customer experiences that show respect, bolster trust, and deliver quality services.

Heart Health at #CES2019 – Food and Tech as Medicine

Health Populi

Self-care is the new health care as patients, now consumers at greater financial risk for medical spending, are learning. So at #CES2019, I’ve identified examples of technologies on the show floor to address heart health in each of these can-do, patient-empowering behavior changes.

A Smarter Home for Healthy Living at CES 2019….and a nod to Microsoft

Health Populi

When you think “CES,” your mind’s eye imagines big-screen TVs, slick new car concepts, and gaming (both via video and in the casinos along the Las Vegas strip). Health begins at home.

What Would Healthcare Feel Like If It Acted Like Supermarkets – the 2018 Temkin Experience Ratings

Health Populi

consumers rank supermarkets, fast food chains, retailers, and banks as their top performing industries for experience according to the 2018 Temkin Experience Ratings. Among the 14 health plans Temkin considered, Tricare earned the top place for customer experience in the industry.

Athenahealth launches new EHR-embedded telehealth tool

Healthcare IT News - Telehealth

Athenahealth announced this week that it had launched an embedded telehealth tool to allow practitioners to conduct virtual visits without having to download separate software or use another third-party app.

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Telehealth and Virtual Care Are Melting Into “Just” Health Care at HIMSS19

Health Populi

Just as we experienced “e-business” departments blurring into ecommerce and everyday business processes, so is “telehealth” morphing into, simply, health care delivery as one of many channels and platforms. Zero and Roman are also part of telehealth.

Hospitals Work to Address Customer Experience Gap With Consumers, Kaufman Hall Finds

Health Populi

Hospital and healthcare providers are getting real about improving patient and health consumer experience, the latest Kaufman Hall research finds. Plans and roll-outs are in progress for facility way finding support, reducing office wait times, and real-time patient feedback loops.

How one physician practice was transformed by EHR-embedded telehealth

Healthcare IT News - Telehealth

The pandemic presented a variety of problems when it came to continuing patient care during quarantine. The practice needed a reliable system that would enable seamless patient scheduling, HIPAA-compliant video conferencing and billing, Miller said.

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Telehealth shows promise for fostering better doc-patient relationships

Healthcare IT News - Telehealth

As telehealth use continues to expand, many are wondering what the ramifications will be when, as is widely expected, virtual care becomes a much larger part of the healthcare experience going forward. " The third most frequently cited was “user experience."

How MedStar Health went from 7 to 4,150 daily telehealth visits in two months

Healthcare IT News - Telehealth

As MedStar Health launched its telehealth response to the COVID-19 pandemic, hundreds of the health system’s caregivers first rose to the challenge of meeting a historic surge in demand for the existing MedStar eVisit urgent care, on-demand telehealth offering.

What has Telemedicine done for You Lately?

eVisit

You’ve discussed it in strategy meetings, you’ve overheard your competitors talking about it at conferences, and maybe patients have even asked about it: telemedicine. For one, a Cisco global survey found that 74% of patients are interested in access to virtual healthcare services.

A guide to telehealth vendors in the age of COVID-19

Healthcare IT News - Telehealth

Telehealth always has been a key pillar of technology-enabled care delivery that helps hospitals, health systems and group practices deliver quality care at a distance – and often also gain efficiencies, improve patient and provider satisfaction and save costs.

Neonatal Telehealth: How It Has Improved and Transformed Neonatal Health

InTouch Health

How Neonatal Telehealth Can Reduce Costs and Benefit Mother and Child. Instead of waiting for in-person assistance or transporting newborns to neonatal facilities, some providers may be able to use neonatal telehealth instead. Telehealth Innovation Blog

UPMC-backed telehealth startup Abridge helps patients capture details of virtual visits

Healthcare IT News - Telehealth

UPMC has been working with Pittsburgh-based Abridge, a telehealth-focused startup that uses natural language processing to create after-visit summaries – enabling patients to revisit their physicians' instructions after remote consults.

At Cigna, telehealth reduces patient costs and ER visits, and boosts use of generic Rx

Healthcare IT News - Telehealth

“Traditional care can be inconvenient for patients who get sick outside of normal business hours, or have trouble scheduling care into their busy lives,” she explained. Cigna wanted to make it easy for patients to access affordable, high-quality, virtual care services.

Telehealth is past the 'tipping point' – how's it doing with interoperability?

Healthcare IT News - Telehealth

As the American Telemedicine Association annual conference kicks off in New Orleans this week, the organization has published a white paper focused on the status of telehealth interoperability. " Continuing to sort that out will require health systems to iron out some technical challenges related to telehealth interoperability, which has some unique aspects related to patient ID, workflow, data capture, communication, regulatory issues and more.

Can Telehealth Improve Opioid Abuse Treatment in the United States?

InTouch Health

How Telehealth is Changing Substance Abuse Treatment. As more patients struggle with pain management and addiction recovery, many health organizations are looking at telehealth as a possible solution to the opioid crisis. The National Institute of Health recently announced that it’s launching a $155 million project known as the Justice Community Opioid Innovation Network (JCOIN), which will incorporate telehealth into the addiction recovery treatment process.

Scaling Virtual Consultations

CiscoHealth

The healthcare landscape is quickly changing and we’re entering a new era of patient-centered care delivery – one that is not bound by location. Healthcare providers have been forced to adapt and scale virtual consultations and telehealth at a rapid pace. Telehealth today.

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What can you learn from the early adopters of telehealth?

American Well

The Advisory Board Company, a consulting best practices firm, recently interviewed several health systems who are at the forefront of telehealth adoption to gain insights on telehealth adoption, acceptance and use cases. Here’s what they found: Views on Telehealth.

What can you learn from the early adopters of telehealth?

American Well

The Advisory Board Company, a consulting best practices firm, recently interviewed several health systems who are at the forefront of telehealth adoption to gain insights on telehealth adoption, acceptance and use cases. Here’s what they found: Views on Telehealth.

Expanding Access to Specialty Care With Telecardiology

InTouch Health

How Telehealth Can Improve Outcomes for Cardiovascular Patients. Many seniors and chronically ill patients will need around-the-clock cardiovascular care services in the years to come. Chronically ill patients may also have trouble traveling to and from the cardiologist’s office.

TigerConnect unveils telehealth system to help providers fight COVID-19

Healthcare IT News - Telehealth

Care collaboration technology vendor TigerConnect has debuted TigerTouch, a text message-oriented, audio/visual telehealth system designed to help health systems manage COVID-19 cases. Less than 20% of patients log in to a portal or download an app , compared to the 97% who text.

Virtual Healthcare: Your Telehealth Questions Answered by a Doctor

American Well

If you follow the latest developments in health care, you may have noticed: telehealth has taken off. Our country is focused on making health care more accessible for Americans, and naturally, telehealth has emerged as a key innovation that can help to make this a reality. As President and Medical Director of the world’s first telehealth practice, Online Care Group, I’m often asked a handful of common questions about telehealth. What is telehealth?

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Virtual Healthcare: Your Telehealth Questions Answered by a Doctor

American Well

If you follow the latest developments in health care, you may have noticed: telehealth has taken off. Our country is focused on making health care more accessible for Americans, and naturally, telehealth has emerged as a key innovation that can help to make this a reality. As President and Medical Director of the world’s first telehealth practice, Online Care Group, I’m often asked a handful of common questions about telehealth. What is telehealth?

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How Patient Engagement with Experience can Increase Patient Satisfaction

iSALUS Healthcare

Patient engagement is a buzzword constantly circulating the medical field. Making sure patients are playing an active role in their personal care is crucial to ensuring they live their healthiest life. Patients engaged in their health increases positive health outcomes, the likelihood that symptoms are addressed to the provider and overall betters the patient-provider relationship. Likewise, from beginning to end patients need to feel like access to care is easy.

Improving Healthcare Experiences with Collaboration: Case Studies

CiscoHealth

But the patient experience extends beyond robots and devices. At the very core, healthcare is about collaboration between caregivers and patients. Leverage specialists across facilities to provide specialized expertise to more patients. Improve patient convenience.