8 Ways Practices Are Investing in Patient Experience Now

Healthcare IT Today

Providing a great patient experience is slowly shifting from a differentiator to a survival tactic. In a world where reimbursements are tied to patient experience and where online ratings can impact patient volume, practices can’t afford not to focus on experience. But are practices investing in patient experience?

Video Visits: How to Improve the Patient Experience

Health System CIO

Providing quality care during a telemedicine encounter is about much more than just the technical aspects, says CT Lin, MD, who offers advice on how to more effectively communicate and build relationships with patients virtually. Columns Digital Health Featured Patient Experience Telehealth CT Lin UCHealth


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Telehealth Use Among Older Americans: Growing Interest, Remaining Concerns

Health Populi

In the Fear of Going Out Era spawned by the COVID-19 pandemic, many patients were loath to go to the doctor’s office for medical care, and even less keen on entering a hospital clinic’s doors. The study identified several key concerns about telehealth visits, shown in the graphic.

Telehealth Platforms: Building Blocks for Omnichannel, Networked Healthcare

Health Populi

the use of telehealth services tripled in the past year, as healthcare providers limited patients from in-person visits for care and patients sought to avoid exposure to the coronavirus in medical settings. In the U.S.,

Telehealth Update from J.D. Power, Amwell, Cigna, GoodRx, and a Trio of Smart Doctors

Health Populi

In the first six months of the COVID-19 pandemic, telehealth was a “bright spot in the ‘new normal,’” according to a report from J.D. Power, Telehealth Patient Satisfaction Surges During Pandemic but Barriers to Access Persist. The post Telehealth Update from J.D.

How Will The Patient Experience Evolve with Telehealth?


Patient convenience is now the number one factor when choosing a clinical provider. This makes telemedicine an increasingly attractive offering as providers seek to grow their practices. It’s not that patients don’t prefer the face-to-face visit, but the wait times to make those appointments are on the rise. telehealth" "telemedicine" e-health doctor-patient relationship virtual visit patient experience

Creating a High-Quality Patient Experience in the Virtual Health Revolution

Healthcare IT Today

Administration Ambulatory Health IT Company Healthcare IT Hospital - Health System IT Telemedicine and Remote Monitoring COVID-19 Telehealth Dr. Bob Monteverdi Health IT Healthcare Scene Featured Lenovo Lenovo Health Remote Care Remote Patient Monitoring Telehealth Virtual Care Virtual Rounding

Making telemedicine more human

Mobi Health News

Laura Cooley, senior director of education and outreach at the Academy of Communication in Healthcare, dishes out tips to improve the telehealth experience at the Patient Experience Summit this morning.

Many Patients Aren’t Paying Full Attention During Telehealth Visits

Healthcare IT Today

A new survey suggests that patients aren’t as engaged by telehealth visits as one might hope, with many multitasking during their consult. And, as I’ll argue below, that’s actually a pretty predictable finding, though not an inevitable one.

The Fight For A More Mobile-Centric Patient Experience

Duane Boise

It means hours spent waiting in a waiting room, surrounded by other patients. Thanks to research and development advancements made by MMJ Technologies, consumers are realizing that all of these areas may only be temporary – and they are demanding a more mobile-centric experience. Providers who fail to offer a more mobile-friendly experience may see themselves losing patients or, at the very least, not bringing in a steady flow of new patients.

3 Ways that Telehealth Improves the Patient Experience

iSALUS Healthcare

Providers are constantly searching for methods to increase patient engagement and improve the patient experience. When patients are actively engaging with their providers, they are involved in the necessary communication and collaboration it takes to maintain a healthy lifestyle and improve health outcomes. Providers who are pursuing high levels of patient satisfaction see their revenue develop rapidly. Telehealth eliminates any travel costs.

Telehealth vs conventional medical treatment: How telemedicine improves the patient experience and lowers patient costs.


telehealth savings virtual visits telemedicine best practices benefits of telemedicine Telemedicine telehealth telemedicine saves money hospitals hospital health systemsThe United States spends $3.3 trillion every year on healthcare. This is more than any other developed nation in the world.

Trust My Doctor and Fear the Office: The Telehealth Opportunity in and Beyond the COVID-19 Pandemic

Health Populi

patients’ most-trusted source of coronavirus information. However, as patients continue to be concerned about exposure to COVID-19, 3 in 5 are concerned about being at-risk to the virus in their doctor’s office, according to research from the Alliance of Community Health Plans (ACHP) and AMCP , the Academy of Managed Care Pharmacy. Patients’ concerns of COVID-19 risks have led them to self-ration care in the following ways: 41% have delayed health care services.

A New Era of Virtual Care Has Begun, Accenture Finds

Health Populi

Patients embraced virtual care and communications at very high rates in the first months of the pandemic, and want to continue to use telehealth platforms after the pandemic ends. Patients perceived care was at least as good or better than traditional face-to-face encounters, and.

Top Remote Patient Monitoring (RPM) Companies

Healthcare IT Today

When COVID-19 really hammered us in April, it was amazing to see how quickly healthcare organizations had to turn on telehealth visits at their organization.

Telehealth Features – What’s Required?

Healthcare IT Today

As the telehealth adoption wave continues in healthcare, we thought we’d take the time to do a series of articles on a number of aspects of telehealth. In this first series we’re going to look at various Telehealth features. We’ll talk about whether those features should be considered essential. We’ll evaluate nuances of when a […].

Six Months Later: UCHealth’s Telemedicine Journey

Health System CIO

Although there’s no shortage of data on telehealth visits, most organizations still haven’t optimized best practices, says CT Lin, MD, CMIO at UCHealth. Columns Digital Health Patient Experience Telehealth CT Lin UCHealth

Telehealth and COVID-19 in the U.S.: A Conversation with Ann Mond Johnson, ATA CEO

Health Populi

Will the coronavirus inspire greater adoption of telehealth in the U.S.? Let’s travel to Shanghai, China where, “the covid-19 epidemic has brought millions of new patients online. The coronavirus spawned another kind of gift to China and the nation’s health citizens: telemedicine, the essay explains. COVID-19 accelerated telemedicine adoption, the story goes, being accessed mainstream through major regions of China. Is telehealth sufficiently covered in this package?

Why Telehealth Is Real Now – The Value Equation

Healthcare IT Today

Everyone sees the obvious when it comes to telehealth. The Stay at Home and Physical Distancing that’s come with COVID-19 has almost required telehealth. Embrace telehealth or die? If we want to really understand what happened to make telehealth go […]. What other option did healthcare organizations have? However, I think that’s actually a little simplistic.

The Unbearable Heaviness of Healthcare in America – the Change Healthcare/Harris Poll

Health Populi

health care — the onerous patient experience in finding and accessing care, assessed in the 2020 Change Healthcare – Harris Poll Consumer Experience Index. Specifically, most people foresee that telehealth will be a key delivery platform in the U.S.

News from the Consumer Technology Association and Withings Further Demonstrates Private Sector’s Role in the Pandemic and Public Health

Health Populi

It’s these very consumer-facing technologies featured at CES that can bolster information-gathering at the N of 1 patient, self-caring in the Age of Corona at home.

The Next Site for Hospital Care Is the Original One — Your Home

Health Populi

The coronavirus pandemic accelerated many trends and new workflows for patients and consumers, and health care providers, too. As the concept is emerging, there will be many types of H-a-H based on patient needs and provider missions.

The Future of Telemedicine


Telemedicine, which uses the Internet to connect patients and providers, is growing. Though the terms e-health, m-health , and telehealth are often interchanged for telemedicine, the deliverable is always the connection and interaction between patient and caregiver in a digital medium. While telemedicine is an established service, the popularity of the tool is still growing.

Telehealth Awareness, Access and Adoption: Updates from J.D. Power, the ATA and FAIR Health

Health Populi

Power,” your mind probably imagines reviews of automotive performance, retail shopping experiences, or perhaps even health insurance plan customer service. Power has undertaken a survey on consumer satisfaction with 31 telehealth providers across 15 measures, which will be published in November 2019. In advance of the full report, the organization released a summary on telehealth access and satisfaction, which I’ll discuss in this post. When you think “J.D.

Physicians Lean In to Digital Health, Especially Telehealth and Remote Monitoring

Health Populi

doctors are using digital health tools in patient care, with quickening adoption of telehealth and remote monitoring technology, according to a study from the American Medical Association (AMA). For example, “patient engagement” tools were defined as, “solutions to promote patient wellness and active participation in their care for chronic diseases,” e.g., adherence to treatment regimens. More U.S.

The Promise of Telehealth for Older People – the U-M National Poll on Healthy Aging

Health Populi

Most people over 50 years of age are cautious but open to receiving health care virtually via telehealth platforms, according to the National Poll on Healthy Aging from my alma mater, the University of Michigan. This month’s October 2019 study finds a cohort of Boomers and older peers few of whom have actually used telemedicine — only one in seven people over 50 said their providers offered care via telehealth, and only 4% of people had a telehealth visit in the past year.

Pharma’s Future Relevance Depends on Empathy, Messaging, Partnering, and Supporting Patients and Providers

Health Populi

Expanding support services, especially as more care moves into patients’ hands as self-care in the home. Creating partnerships that address the new realities of patients taking on care work flows and clinicians going virtual.

The Future of Health Is “Now,” Deloitte Says; But Are Consumers Living and Loving It?

Health Populi

” Self-care in the pandemic drove virtual health care visits up across generations due to elective procedures and primary care shifting to telehealth platforms, and some consumers’ concerns about heading back to brick-and-mortar health care settings for in-person high-touch care.

Health Happens at Home: Lessons from the Parks Connected Health Summit

Health Populi

In particular, Parks Associates pointed out the fact that many patients are not currently being served, with at least 14 million U.S. Moving from being “transactional” to enabling experiences. Home is where the health is, we know in the wake of the COVID-19 pandemic.

How Philips Has Pivoted In the COVID-19 Pandemic: Connected Care From Hospital to Home

Health Populi

This second graphic diagrams a patient journey map for the coronavirus, across the continuum of care settings from the community and home to primary care, emergency, hospital, and post-acute. We had to reinvent how to engage, monitor, and treat” patients with new approaches both in and outside the acute care setting. Then consider the patient/consumer perspective. That is an intense and costly way to treat patients,” Roy said. What a difference 90 days makes.

Unlocking Healthcare’s “Digital Front Door” with Integrated Virtual Care

Healthcare IT Today

After our extremely popular virtual meetup on “How Healthcare Organizations are Integrating Virtual Chronic Care Solutions to Adjust to the Next Normal,” we decided we needed to do a follow up conversation with our panelists to cover areas of virtual care we weren’t able to get to in our first discussion.

HIPAA and Telehealth FAQ from HHS

Healthcare IT Today

We wrote previously about HIPAA enforcement being suspended for telehealth during COVID-19 and more details on how to implement it. Plus, we shared the expansion of Medicare coverage and payment for telehealth. The good news is that HHS released a HIPAA and Telehealth FAQ that addresses some of those […]. However, there were still many questions.


More Than Half Of Seniors Willing To Use Telehealth

Healthcare IT Today

Results from a recent survey suggest that seniors are more comfortable with telehealth than you might think, especially given their techno-phobic reputation. As things stand, when seniors need off-hours care, telehealth consults are hardly the first thing that comes to their mind. Almost two-thirds of seniors responding to the survey reported that they’d go to […].

Is Telehealth Shifting from Modifying Patient Behavior to Replacing Physical Visits?

Healthcare IT Today

As I was researching to create our list of live video telehealth companies, it became clear to me that telehealth meant a lot of different things to a lot of different people and companies. The two largest areas of telehealth for healthcare delivery organizations was live video telehealth and chronic care management/remote patient monitoring (Our […].

Most Virtual Care Consumers, Satisfied With Visits in the COVID Era, Expect It for Future Care

Health Populi

health care providers set up virtual care arrangements to convene with patients. Three months into the COVID-19 crisis, how have patients felt about these telehealth visits? In Patient Perspectives on Virtual Care , Kyruus answers this question based on an online survey of 1,000 patients 18 years of age and older, conducted in May 2020. ”), and another one-third through a patient portal, hospital system, or urgent care website.

Consumers’ Embrace of Digital Health Tech Stalls, and Privacy Concerns Prevail – Accenture’s 2020 Research

Health Populi

Six in ten people are open to health and wellness services via virtual channels, over half like the idea of remote monitoring linking with at-home devices, and 1 in 2 people would be open to routine appointments through telehealth. But when technology is introduced to this relationship between patients and providers, there’s a decline in trust. Millions of dollars and developers’ time have been invested in conceiving and making digital health tools.

“Digital Health Is An Ecosystem of Ecosystems” – CTA’s 2020 Trends to Watch Into the Data Age

Health Populi

There are over 150 exhibitors in the digital health space at #CES2020 touching on every aspect of health care lives from the medical (say, remote health monitoring) connecting providers with patients to sleep tech in the bedroom, baby tech in the nursery, oral health tech and smart mirrors in the bathroom, and wearable tech on-the-go.

“Telehealth is a digital distribution channel for health care” – catching up with Roy Schoenberg, President and CEO of American Well

Health Populi

Ten years ago, two brothers, physicians both, started up a telemedicine company called American Well. They launched their service first in Hawaii, where long distances and remote island living challenged the supply and demand sides of health care providers and patients alike. Consider the plethora of EHR systems, scheduling idiosyncrasies, physician adoption and workflow considerations, and patient matching challenges, for example.

Talking Telemedicine with Daniel Barchi & Peter Fleischut, Part 1: “It’s a continual investment.”

Health System CIO

Although the ultimate goal of tools like telemedicine is to reimagine the patient experience, it can also help broaden staff members’ skill sets and make them feel “more empowered,” according to NewYork-Presbyterian's leaders. Featured Innovation Interviews Patient Experience Staff engagement Telehealth Daniel Barchi NewYork-Presbyterian Peter Fleischut

Addressing Health Equity Must Include Digital Equity Beyond Access To Medical Services and Insurance

Health Populi

The 21st Century Cures Act emphasizes patients’ control of personal health information. ONC rules issues in March 2020 called for more patient-facing health tools and apps to bolster health consumer engagement and empowerment. “Closing digital divides necessitates not only technology access, but also supporting patients’ use of these digital tools,” the authors assert. Digital literacy combines with health literacy to bolster patient engagement.