5 Trends from the American Telemedicine Association Conference 2019
APRIL 24, 2019
Referencing patients as “consumers” has slowly infiltrated the healthcare industry vocabulary over the last decade. 2019 feels like the tipping point where the notion of “patient experience” is being supplanted by the “consumer experience.” Just think about what it means to be a patient. The definition of a patient is a person receiving or registered to receive medical treatment. The synonyms of patient are sick person, case, sufferer, or victim.