INDUSTRY INSIGHTS YOUR PEERS ARE READING
consumers rank supermarkets, fast food chains, retailers, and banks as their top performing industries for experience according to the 2018 Temkin Experience Ratings. Among the 14 health plans Temkin considered, Tricare earned the top place for customer experience in the industry. MORE
Fresenius Medical Care North America (FMCNA) is adopting and supporting new Connected Health technologies that empower patients to monitor, collect, and share health and treatment data with their physicians and care providers. Comprehensive patient care. MORE
How Telehealth is Changing Substance Abuse Treatment. As more patients struggle with pain management and addiction recovery, many health organizations are looking at telehealth as a possible solution to the opioid crisis. The National Institute of Health recently announced that it’s launching a $155 million project known as the Justice Community Opioid Innovation Network (JCOIN), which will incorporate telehealth into the addiction recovery treatment process. MORE
The title of the report, “Consumers are on board with virtual health options,” summarizes the bullish outlook for telehealth. ” For a decade or longer, we’ve noted the slow uptake of telehealth and digital health tools among healthcare providers. MORE
Anthem’s policies looked to nudge patients to less costly outpatient facilities, including urgent care centers and freestanding imaging centers. Providers will need to manage patients post-discharge and keep them healthy in their homes rather than in hospitals. In fact, a recent Kaiser Family Foundation study found that 35% of MA enrollees were in narrow-network plans in 2015, while only 22% were in broad-network plans. [link]. MORE
How can you recruit the best people, retain talent you have and ensure a diverse workforce that reflects the patients you serve? AI-powered clinical documentation boosts patient satisfaction and physician well-being. Doctors rarely aware of online feedback from patients. MORE
post-hospital virtual visits, or hospital care at-home, a majority of Americans supports a new era of care delivery, as PwC coins the broad landscape of telehealth. PwC also notes that most physicians (3 in 4) have recommended an app or digital tool to patients. MORE
You can read the case study in its entirety here , but here are some of the highlights. Southwest Medical set out to achieve four broad goals with its telemedicine initiatives: Improve the patient experience. Improve the provider experience. MORE
Have you heard the story about a boy born in Yorkshire, England, who studies art in Birmingham, finds his way to Finland to work with design maestro Alvar Aalto, and then crafts a printer that Steve Jobs loved? MORE
At this year’s Client Forum, hosted in Boston, MA, American Well recognized some of our trusted clients who have been extraordinary leaders throughout their telehealth journey. It was only a few years ago that Children’s Health was working alongside the Texas State Medical Board to legalize telehealth in the state. Pediatric Associates was also recognized for their triage telehealth program to successfully divert patients away from unnecessary emergency department visits. MORE
Most people over 50 years of age are cautious but open to receiving health care virtually via telehealth platforms, according to the National Poll on Healthy Aging from my alma mater, the University of Michigan. We’re in the Field of Dreams moment in telehealth, especially for older people. MORE
As patients continue to morph into health care payers, they’re increasingly expecting value-for-money, transparency, and customer experiences that show respect, bolster trust, and deliver quality services. This is the second year NRC has conducted this study. MORE
But the patient experience extends beyond robots and devices. At the very core, healthcare is about collaboration between caregivers and patients. Leverage specialists across facilities to provide specialized expertise to more patients. Improve patient convenience. MORE
Philips surveyed health care professionals and consumers living in 15 countries, from North America to Asia, and found that these health systems share one over-arching objective: to provide quality care with improved experiences for both patients and healthcare professionals. MORE
Remote patient monitoring is gaining momentum as healthcare providers strive to deliver more services on tighter budgets. To enable these new models, providers are increasingly embracing remote patient monitoring. Connected devices take that burden off the patient. MORE
Across the four types of tech studied, it’s smartphones that top the list of penetration in rural areas (at 71%), closely followed by computers (desktop or laptop, with 69% adoption), broadband (at 63%) and tablets in fourth/last place (49%). In the U.S., MORE
If you follow the latest developments in health care, you may have noticed: telehealth has taken off. Our country is focused on making health care more accessible for Americans, and naturally, telehealth has emerged as a key innovation that can help to make this a reality. As President and Medical Director of the world’s first telehealth practice, Online Care Group, I’m often asked a handful of common questions about telehealth. What is telehealth? MORE
Philips engaged software engineers from the gaming industry to develop a user experience that’s very engaging and visually enchanting. The team is working on making the Baby+ experience with a similar feel to Pregnancy+. Key findings from the study are that: Women in the U.S. MORE
In 2017, the National Quality Forum (NQF) developed a framework that provides a guide to the development of measures that assess and evaluate telehealth in the areas of access to care, cost, effectiveness, and the overall patient/provider experience. They’re seeing more untreated mental health conditions in which telehealth provides a significant advantage. If you’re providing that through telehealth, what are the benefits that accrue from that? MORE
“Traditional care can be inconvenient for patients who get sick outside of normal business hours, or have trouble scheduling care into their busy lives,” she explained. Cigna wanted to make it easy for patients to access affordable, high-quality, virtual care services. MORE
Enhancing the patient experience with technology. This month, our coverage will continue a special focus on the patient experience. Reducing the cost of care requires aligning incentives of providers, payers and patients. MORE
But consider that they’re also asked to: Provide an exceptional patient experience. According to a University of North Carolina study, 113 have shuttered since 2010. Yet many still face financial struggles and provider burnout , which can also impact patient care. MORE
That sharing is limited by doctors’ ability to accept patient-generated data, where only a handful of doctors have implemented technology for remote monitoring or integrating data from wearable technologies. MORE
Across generations, from younger to older patients, cost, transparency and convenience drive consumer satisfaction, Accenture’s latest health consumer survey found. This is driving choice when patients select which health care system to work with, Brian explained. MORE
Simply put: the impact of growing financial risk for healthcare costs will be felt by patients/consumers themselves. I’ve curated the four charts from the study to explain this story. When it comes to healthcare costs, lines that decline over time are generally seen as good news. MORE
But over one-half of consumers would like to access a voice assistant for some aspect of their health care, according to a study from Orbita and Voicebot , Voice Assistant Consumer Adoption in Healthcare. The study polled 1,004 U.S. While 75 million people in the U.S. MORE
A “one layered delivery network through which patients can move seamlessly as they age and their needs evolve” will be the new health care platform to meet patients’ demands by 2030, according to a forecast from KPMG’s Healthcare and Life Sciences Institute. MORE
Hospital and healthcare providers are getting real about improving patient and health consumer experience, the latest Kaufman Hall research finds. Plans and roll-outs are in progress for facility way finding support, reducing office wait times, and real-time patient feedback loops. MORE
As more health systems avail themselves of the quality, cost and access benefits that come with telehealth, IT leaders naturally have big questions about how those major investments in technology infrastructure, reshaped clinical strategy and staffing changes should be paying off. MORE
Self-care is the new health care as patients, now consumers at greater financial risk for medical spending, are learning. So at #CES2019, I’ve identified examples of technologies on the show floor to address heart health in each of these can-do, patient-empowering behavior changes. MORE
Telemedicine is bringing patients new hope. Dr. Sandra Mattos, a pediatric cardiologist, is leveraging the power of telehealth to help thousands of babies. Mattos is practicing telemedicine, which allows doctors like her to diagnose and treat patients at a distance. Ultimately, it has allowed the state to far more efficiently deal with the Zika crisis, says Erin Staples who lead the Centers for Disease Control study in Paraiba. MORE
They launched their service first in Hawaii, where long distances and remote island living challenged the supply and demand sides of health care providers and patients alike. Intermountain and Mercy Virtual, too, conduct lots of visits via telehealth means. MORE
Adopting these applications can help health care reduce costs, drive labor efficiency and support people-centered design and experience. We live on-demand lives in daily life-flows and tasks, so people expect that experience and service level in health care. MORE
patients were offered online access to their health records by providers or insurers, and one-half of them accessed the EHR at least once in the last year. So why don’t patients use online health records yet? Half of U.S. MORE
Health Populi
OCTOBER 3, 2019
Most people over 50 years of age are cautious but open to receiving health care virtually via telehealth platforms, according to the National Poll on Healthy Aging from my alma mater, the University of Michigan. We’re in the Field of Dreams moment in telehealth, especially for older people.
Health Populi
FEBRUARY 14, 2019
They launched their service first in Hawaii, where long distances and remote island living challenged the supply and demand sides of health care providers and patients alike. Intermountain and Mercy Virtual, too, conduct lots of visits via telehealth means.
Health Populi
JULY 16, 2019
A “one layered delivery network through which patients can move seamlessly as they age and their needs evolve” will be the new health care platform to meet patients’ demands by 2030, according to a forecast from KPMG’s Healthcare and Life Sciences Institute.
Health Populi
SEPTEMBER 10, 2019
Philips surveyed health care professionals and consumers living in 15 countries, from North America to Asia, and found that these health systems share one over-arching objective: to provide quality care with improved experiences for both patients and healthcare professionals.
Health Populi
JUNE 6, 2019
Across the four types of tech studied, it’s smartphones that top the list of penetration in rural areas (at 71%), closely followed by computers (desktop or laptop, with 69% adoption), broadband (at 63%) and tablets in fourth/last place (49%). In the U.S.,
Health Populi
FEBRUARY 20, 2019
Across generations, from younger to older patients, cost, transparency and convenience drive consumer satisfaction, Accenture’s latest health consumer survey found. This is driving choice when patients select which health care system to work with, Brian explained.
|
Health Populi
SEPTEMBER 6, 2018
The title of the report, “Consumers are on board with virtual health options,” summarizes the bullish outlook for telehealth. ” For a decade or longer, we’ve noted the slow uptake of telehealth and digital health tools among healthcare providers.
Health Populi
AUGUST 22, 2019
As patients continue to morph into health care payers, they’re increasingly expecting value-for-money, transparency, and customer experiences that show respect, bolster trust, and deliver quality services. This is the second year NRC has conducted this study.
Health Populi
JANUARY 20, 2019
Have you heard the story about a boy born in Yorkshire, England, who studies art in Birmingham, finds his way to Finland to work with design maestro Alvar Aalto, and then crafts a printer that Steve Jobs loved?
Health Populi
FEBRUARY 1, 2019
Philips engaged software engineers from the gaming industry to develop a user experience that’s very engaging and visually enchanting. The team is working on making the Baby+ experience with a similar feel to Pregnancy+. Key findings from the study are that: Women in the U.S.
Health Populi
JULY 20, 2018
That sharing is limited by doctors’ ability to accept patient-generated data, where only a handful of doctors have implemented technology for remote monitoring or integrating data from wearable technologies.
|
Health Populi
JUNE 10, 2019
Adopting these applications can help health care reduce costs, drive labor efficiency and support people-centered design and experience. We live on-demand lives in daily life-flows and tasks, so people expect that experience and service level in health care.
Health Populi
JANUARY 30, 2019
post-hospital virtual visits, or hospital care at-home, a majority of Americans supports a new era of care delivery, as PwC coins the broad landscape of telehealth. PwC also notes that most physicians (3 in 4) have recommended an app or digital tool to patients.
Health Populi
APRIL 10, 2018
patients were offered online access to their health records by providers or insurers, and one-half of them accessed the EHR at least once in the last year. So why don’t patients use online health records yet? Half of U.S.
Health Populi
JANUARY 7, 2019
Self-care is the new health care as patients, now consumers at greater financial risk for medical spending, are learning. So at #CES2019, I’ve identified examples of technologies on the show floor to address heart health in each of these can-do, patient-empowering behavior changes.
Health Populi
APRIL 9, 2018
consumers rank supermarkets, fast food chains, retailers, and banks as their top performing industries for experience according to the 2018 Temkin Experience Ratings. Among the 14 health plans Temkin considered, Tricare earned the top place for customer experience in the industry.
Health Populi
JUNE 13, 2018
Simply put: the impact of growing financial risk for healthcare costs will be felt by patients/consumers themselves. I’ve curated the four charts from the study to explain this story. When it comes to healthcare costs, lines that decline over time are generally seen as good news.
Health Populi
JUNE 25, 2018
Hospital and healthcare providers are getting real about improving patient and health consumer experience, the latest Kaufman Hall research finds. Plans and roll-outs are in progress for facility way finding support, reducing office wait times, and real-time patient feedback loops.
Healthcare IT News - Telehealth
SEPTEMBER 13, 2019
As more health systems avail themselves of the quality, cost and access benefits that come with telehealth, IT leaders naturally have big questions about how those major investments in technology infrastructure, reshaped clinical strategy and staffing changes should be paying off.
American Well
OCTOBER 17, 2016
You can read the case study in its entirety here , but here are some of the highlights. Southwest Medical set out to achieve four broad goals with its telemedicine initiatives: Improve the patient experience. Improve the provider experience.
CiscoHealth
JULY 20, 2017
But the patient experience extends beyond robots and devices. At the very core, healthcare is about collaboration between caregivers and patients. Leverage specialists across facilities to provide specialized expertise to more patients. Improve patient convenience.
Healthcare IT News - Telehealth
NOVEMBER 20, 2019
“Traditional care can be inconvenient for patients who get sick outside of normal business hours, or have trouble scheduling care into their busy lives,” she explained. Cigna wanted to make it easy for patients to access affordable, high-quality, virtual care services.
InTouch Health
AUGUST 27, 2019
How Telehealth is Changing Substance Abuse Treatment. As more patients struggle with pain management and addiction recovery, many health organizations are looking at telehealth as a possible solution to the opioid crisis. The National Institute of Health recently announced that it’s launching a $155 million project known as the Justice Community Opioid Innovation Network (JCOIN), which will incorporate telehealth into the addiction recovery treatment process.
American Well
JULY 10, 2018
At this year’s Client Forum, hosted in Boston, MA, American Well recognized some of our trusted clients who have been extraordinary leaders throughout their telehealth journey. It was only a few years ago that Children’s Health was working alongside the Texas State Medical Board to legalize telehealth in the state. Pediatric Associates was also recognized for their triage telehealth program to successfully divert patients away from unnecessary emergency department visits.
GlobalMed
SEPTEMBER 30, 2019
But consider that they’re also asked to: Provide an exceptional patient experience. According to a University of North Carolina study, 113 have shuttered since 2010. Yet many still face financial struggles and provider burnout , which can also impact patient care.
South Central Telehealth Resource Center
MARCH 6, 2018
In 2017, the National Quality Forum (NQF) developed a framework that provides a guide to the development of measures that assess and evaluate telehealth in the areas of access to care, cost, effectiveness, and the overall patient/provider experience. They’re seeing more untreated mental health conditions in which telehealth provides a significant advantage. If you’re providing that through telehealth, what are the benefits that accrue from that?
American Well
APRIL 18, 2014
If you follow the latest developments in health care, you may have noticed: telehealth has taken off. Our country is focused on making health care more accessible for Americans, and naturally, telehealth has emerged as a key innovation that can help to make this a reality. As President and Medical Director of the world’s first telehealth practice, Online Care Group, I’m often asked a handful of common questions about telehealth. What is telehealth?
Healthcare IT News - Telehealth
NOVEMBER 27, 2019
Enhancing the patient experience with technology. This month, our coverage will continue a special focus on the patient experience. Reducing the cost of care requires aligning incentives of providers, payers and patients.
Healthcare IT News - Telehealth
JUNE 25, 2019
How can you recruit the best people, retain talent you have and ensure a diverse workforce that reflects the patients you serve? AI-powered clinical documentation boosts patient satisfaction and physician well-being. Doctors rarely aware of online feedback from patients.
Lloyd Price
MARCH 27, 2019
Remote patient monitoring is gaining momentum as healthcare providers strive to deliver more services on tighter budgets. To enable these new models, providers are increasingly embracing remote patient monitoring. Connected devices take that burden off the patient.
American Well
APRIL 26, 2016
Telemedicine is bringing patients new hope. Dr. Sandra Mattos, a pediatric cardiologist, is leveraging the power of telehealth to help thousands of babies. Mattos is practicing telemedicine, which allows doctors like her to diagnose and treat patients at a distance. Ultimately, it has allowed the state to far more efficiently deal with the Zika crisis, says Erin Staples who lead the Centers for Disease Control study in Paraiba.
Lloyd Price
OCTOBER 10, 2018
Fresenius Medical Care North America (FMCNA) is adopting and supporting new Connected Health technologies that empower patients to monitor, collect, and share health and treatment data with their physicians and care providers. Comprehensive patient care.
Henry Kotula
NOVEMBER 28, 2017
Anthem’s policies looked to nudge patients to less costly outpatient facilities, including urgent care centers and freestanding imaging centers. Providers will need to manage patients post-discharge and keep them healthy in their homes rather than in hospitals. In fact, a recent Kaiser Family Foundation study found that 35% of MA enrollees were in narrow-network plans in 2015, while only 22% were in broad-network plans. [link].
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