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Top Patient Experience Announcements from ViVE2024

Seven announcements related to patient experience stood out from the hundreds that shared at ViVE2024: Xealth, GE Healthcare + Biofourmis, Clearstep + Tufts Medicine, WVU Medicine + Hyro, Extreme Networks, 98point6, Vanderbilt Health Affiliated Network + Quantum Health.

New Report from Xealth

Xealth released its trend report, titled “2023 Digital Health Review: Key Wins and Emerging Trends for 2024.” at ViVE. The report includes a deep dive into the thousands of digital health programs that the company has implemented for health systems and the macro industry influences currently impacting care delivery. Download the report at info.xealth.io/2024-trends-report

Here are a few findings:

  • Most patients enrolled: Digital programs around surgery preparation and recovery
  • Most common program area: Women’s health
  • Most engaged patients: Programs addressing preventative care
  • Hottest area in 2023: Chronic disease management

GE HealthCare and Biofourmis Team Up for Care at Home

GE HealthCare and Biofourmis announced a strategic collaboration aimed at enhancing continuity of care by enabling safe, effective, and accessible care in the home to support the patient journey beyond the hospital setting. The collaboration leverages the combined expertise of these two companies to scale and deliver innovative care-at-home solutions. The goal of the GE HealthCare-Biofourmis collaboration is to enable more patients to go home earlier, and offer an alternative to facility-based care with the comfort and peace of mind that they are receiving high quality care at home with the intent of driving healthy behaviors in patients by managing them remotely.

Learn more at: https://www.gehealthcare.com/about/newsroom/press-releases/ge-healthcare-and-biofourmis-collaborate-to-extend-patient-monitoring-outside-the-hospital-with-virtual-care-at-home-solutions

Clearstep and Tufts Medicine Partner to Improve Access

Clearstep partnered with Tufts Medicine to introduce an AI-powered, virtual-first program to overcome healthcare access, cost and quality challenges for millions of patients across the New England region. The partnership demonstrates a model for better managing capacity, generating increased margins, and opening up more access for patients.

Learn more at: https://www.prnewswire.com/news-releases/clearstep-announces-partnership-with-tufts-medicine-to-enhance-healthcare-for-millions-of-patients-across-the-new-england-region-302067377.html

WVU Medicine Chooses Hyro for AI-Powered Communications

WVU Medicine, West Virginia’s largest health system and the state’s largest employer, with more than 3,000 licensed beds, 4,000 providers, approximately 30,000 employees, and more than $5 billion in total operating revenues choose Hyro‘s Responsible AI-Powered Communications platform to streamline access to services and bring about system-wide efficiency gains.

Jim Venturella, WVU Medicine Senior Vice President and Chief Information Officer: “Our collaboration with Hyro marks a new era of innovation and efficiency in how we are going to engage with patients and staff. Leveraging Hyro’s cutting-edge natural language understanding and knowledge graph technologies, we anticipate faster implementations and more flexible solutions. This paves the way for our ambitious plans to create efficiencies and novel ways to engage in our digital experience journey.”

Learn more at  https://www.hyro.ai/blog/wvu-medicine-hyro-responsible-ai/

Extreme Networks Improves Connectivity to Deliver Better Patient Experience

Extreme Networks introduced two new solutions designed to help leading healthcare organizations create improved network connectivity, security and application performance, helping them deliver a better patient experience. The AP5020 is a new Wi-Fi 7 Universal access point (AP) that operates on the 6 GHz spectrum and is designed to support high-bandwidth, latency-sensitive medical applications and IoT devices – creating a more effective way for healthcare providers to modernize and manage operations. The 4000 Series cloud-managed switches, the latest addition to Extreme’s Universal portfolio, offer faster setup time by eliminating nearly all manual configurations. Paired with ExtremeCloud™ Universal ZTNA, these offer automated onboarding, configuration and policy enforcement to strengthen security as healthcare organizations move to a Zero Trust architecture across their network.

98point6 Debuts Asynchronous Virtual Care Module

98point6 announced the addition of a new asynchronous module to its flagship technology, allowing providers the option of delivering both live and asynchronous care capabilities. By enabling healthcare organizations to license this additional model of care delivery, 98point6 continues to offer an integrated, purpose-built clinician solution that future-proofs virtual clinic operations. By giving providers the flexibility to support multiple modes of care delivery, 98point6’s technology helps mitigate clinician burnout while enhancing the patient experience.

Vanderbilt Health Affiliated Network Launches New Care Navigation Offering for Employers with Quantum Health

Vanderbilt Health Affiliated Network (VHAN), the southeast region’s preferred value-based clinically integrated network of physicians, nurses and allied professionals has joined with Quantum Health the leading consumer healthcare navigation and care coordination company to launch an industry-unique employer benefit offering that will look to deliver a combined navigation and high-performance network offering for employees and their dependents across the Tennessee region. These different delivery and navigation solutions will provide alternatives to the high cost of traditional managed care networks and will help drive better member experiences, access-to-care, clinical outcomes and better cost management for self-insured employers and their employees.

About the author

Colin Hung

Colin Hung is an award-winning Marketing Executive with more than 15yrs of healthcare and HealthIT experience. He co-founded one of the most popular healthcare chats on Twitter, #hcldr and he has been recognized as one of the “Top 50 Healthcare IT Influencers”. Colin’s work has been published in the Journal of the American College of Radiology, American Society for Healthcare Risk Managers, and Infection Control Today. He writes regularly for Healthcare Scene and here at HITMC.com. Colin is a member of #pinksock #TheWalkingGallery and is proudly HITMC. His Twitter handle is: @Colin_Hung.

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