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Sue Murphy, Chief Experience Officer, UChicago Medicine, Chapter 2

Health System CIO

A more open, honest dialogue with patients. In this interview, Sue Murphy talks about how the organization has transformed rounding and discharge procedures to improve the patient experience, and how they’re leveraging data to continue to tweak those processes. Experience workshops with UChicago’s hArt of Medicine.

Nursing 97
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Workforce development: Your organization is only as strong as its people

Healthcare IT News - Telehealth

Practicing empathy can improve patient experience even when it happens someplace consumers don't see directly, says Fortune Magazine Senior Editor at Large Geoff Colvin. WAMBI CEO Rebecca Metter discusses how looking at the clinician and patient experience through the same lens strengthens bonds between caregivers and patients.

Nursing 65