3 Key Benefits of Integrating Azure Bots with Back-end Systems

Perficient

Today, we’ll discuss how these tools provide an integrated environment that seamlessly connects your existing knowledge bases and back-end platforms to your end users – and why that matters.

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Six Trends Moving the Needle in Customer Care: Cloud

Perficient

Connecting with customers is also easier than ever using cloud-based technology that supports digital customer care channels, such as: Mobile video support. Knowledge bases. Cloud-based solutions also offer an increasing number of valuable add-ons and applications.

From the #One Ranked Hospital IT Outsourcing Firm: a Free Service Desk Assessment

Phoenix Health Systems

should include trending analyses of key performance indicators, and results measurements based on ITIL standards. Many other factors should be reviewed: Does the service center maintain and regularly update its knowledge base as new issues arise or when new software / hardware is implemented. Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list.

From the # One Ranked Hospital IT Outsourcing Firm: a Free Service Desk Assessment

Phoenix Health Systems

should include trending analyses of key performance indicators, and results measurements based on ITIL standards. Many other factors should be reviewed: Does the service center maintain and regularly update its knowledge base as new issues arise or when new software / hardware is implemented. Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list.

From the Best in the Industry: a Free Service Desk Assessment

Phoenix Health Systems

should include trending analyses of key performance indicators, and results measurements based on ITIL standards. Many other factors should be reviewed: Does the service center maintain and regularly update its knowledge base as new issues arise or when new software / hardware is implemented. Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list.

Building a Community with Engaging Content and Killer Design

Perficient

The community clearly organizes content and guides users to access documentation, a knowledge base, the company’s process library, and even Vlocity University – all through single sign-on.

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3 Ways to Leverage Azure Self-Service Bots in Your Organization

Perficient

Put simply, the Azure Bot Framework and Bot Service provides an integrated environment that seamlessly connects your existing knowledge bases and back-end platforms to your end users. Today’s workforce is highly mobile, technology savvy and resourceful. It is more critical than ever to provide employees with real-time assistance and support that offers a positive employee experience.

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Medical Thrillers and Digital Transformation

Perficient

Physicians want an app that has the ability to provide them knowledge base, reach out to peers upon emergency, or just use it to keep track of their patients. Knowledge is power when you apply it correctly.

The Top Ten Symptoms of a Very Sick Service Desk

Phoenix Health Systems

Typically, this problem occurs because they haven’t created and continually updated a knowledge base. If your hospital is suffering from at least two of the following pain points — because of IT service desk (help desk) issues — it’s time to review your IT support practices, procedures, service levels, and overall user satisfaction. These issues are not just painful; they can dangerously threaten the quality of your patients’ healthcare.

Six Trends Moving the Needle in Customer Care: Omnichannel

Perficient

For example, skills-based routing allows service agents to immediately see available specialists on various channels (phone, chat, social, etc.). When the transfer is made, the specialist has all the background information, and with a quick search of the knowledge base can greet the customer with helpful information. Consumers are digitally savvy, well informed, and more demanding than ever.

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10 Books Every New Therapist Should Read

TheraNest

Foundational knowledge about the human condition and a broad view of the techniques which can alleviate suffering go hand-in-hand, which means that books for therapists in training are often great reads for lay people too. Best Therapy Books.

Quest Diagnostics CIO Lidia Fonseca Talks Analytics and Design Thinking – Harlow on Healthcare

Health Blawg

Fonseca described design thinking as the idea that solutions are designed based on empathy, based on needs including emotional needs. The knowledge base underling the analytics comes from the 700 MDs and PhDs in the company, experts in laboratory medicine, routine and advanced.

Quest Diagnostics CIO Lidia Fonseca Talks Analytics and Design Thinking – Harlow on Healthcare

Health Blawg

Fonseca described design thinking as the idea that solutions are designed based on empathy, based on needs including emotional needs. The knowledge base underling the analytics comes from the 700 MDs and PhDs in the company, experts in laboratory medicine, routine and advanced.

Creating a 360-Degree View of The Continuum of Care

GlobalMed

We used to think of healthcare as a linear journey, with a doctor tracking each patient as they moved from minor issues to chronic disease to community-based care to end of life. Without collaboration and oversight, providers base their care plans on partial knowledge.

Data Driven Predictive Medical Devices: An Interview

Medical Connectivity

Dr Moorman : In 1985 there was an influential paper published that reviewed adults that had heart attacks and sorted them based on heart rate variability. We have worked for over 15 years, starting in the NICU, on the idea of converting data to knowledge that can assist in clinical matters.

Support Networks for the T1 Athlete

Insulin Nation

Many doctors don’t have the time or the knowledge-base to provide good advice for managing BG during intense athletic training, and regular personal trainers might not understand the complexities of T1 exercise physiology. Balancing your blood sugar during exercise can be challenging.

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Five Ways Digital Technologies can Address Cancer

The Digital Health Corner

Few have rivaled targeted cancer therapies based on digital health, specifically genomics in scope and breadth. IBM Watson Health has recently partnered with Quest Diagnostics to provide clinicians with recommended “… unbiased, evidence-based approaches based on a detailed view of the tumor’s mutations, scientific journals, and MSK’s OncoKB, a precision oncology knowledge base.”

Quest Diagnostics CIO Lidia Fonseca Talks Analytics and Design Thinking – Harlow on Healthcare

Health Blawg

Fonseca described design thinking as the idea that solutions are designed based on empathy, based on needs including emotional needs. The knowledge base underling the analytics comes from the 700 MDs and PhDs in the company, experts in laboratory medicine, routine and advanced. Fonseca described design thinking as the idea that solutions are designed based on empathy, based on needs including emotional needs.

Quest Diagnostics CIO Lidia Fonseca Talks Analytics and Design Thinking – Harlow on Healthcare

Health Blawg

Fonseca described design thinking as the idea that solutions are designed based on empathy, based on needs including emotional needs. The knowledge base underling the analytics comes from the 700 MDs and PhDs in the company, experts in laboratory medicine, routine and advanced. Fonseca described design thinking as the idea that solutions are designed based on empathy, based on needs including emotional needs.

Quest Diagnostics CIO Lidia Fonseca Talks Analytics and Design Thinking – Harlow on Healthcare

Health Blawg

Fonseca described design thinking as the idea that solutions are designed based on empathy, based on needs including emotional needs. The knowledge base underling the analytics comes from the 700 MDs and PhDs in the company, experts in laboratory medicine, routine and advanced. Fonseca described design thinking as the idea that solutions are designed based on empathy, based on needs including emotional needs.

Quest Diagnostics CIO Lidia Fonseca Talks Analytics and Design Thinking – Harlow on Healthcare

Health Blawg

Fonseca described design thinking as the idea that solutions are designed based on empathy, based on needs including emotional needs. The knowledge base underling the analytics comes from the 700 MDs and PhDs in the company, experts in laboratory medicine, routine and advanced. Fonseca described design thinking as the idea that solutions are designed based on empathy, based on needs including emotional needs.

Quest Diagnostics CIO Lidia Fonseca Talks Analytics and Design Thinking – Harlow on Healthcare

Health Blawg

Fonseca described design thinking as the idea that solutions are designed based on empathy, based on needs including emotional needs. The knowledge base underling the analytics comes from the 700 MDs and PhDs in the company, experts in laboratory medicine, routine and advanced. Fonseca described design thinking as the idea that solutions are designed based on empathy, based on needs including emotional needs.

How will Oculus Rift affect our Health?

Lloyd Price

The Occulus VR Knowledge Base states “The Oculus Rift causes very little eye strain, particularly compared to other standard displays or headmounts. Since Facebook’s acquisition of Oculus VR in March, many of us have been wondering what the future holds for the world of virtual reality.

How Do Patient Portals and Personal Health Records Differ?

Lloyd Price

Patients who have accessed their medical records have reported a broader knowledge base of their own health concerns, the ability to communicate more effectively with their physicians, initiation of efforts to improve their health, and decreased utilization of healthcare services,” the report says.

Employee Spotlight

American Well

I’ve worked in three different departments at American Well, and I’ve really appreciated the opportunity that’s given me to expand my knowledge base and try out different roles. Name: Craig Bagley. Title: Director, Sales Engineering. Department: Sales. Start Date: July, 2009.

10 Books Every New Therapist Should Read

TheraNest

Foundational knowledge about the human condition and a broad view of the techniques which can alleviate suffering go hand-in-hand, which means that books for therapists in training are often great reads for lay people too. Using Linehan’s methodology for mindfulness-based emotional awareness, new therapists can bring one of the most exciting therapeutic modalities into their offices — and help their clients regulate their feelings at the same time. Best Therapy Books.