Sun Life Health, a Federally Qualified Health Center (FQHC) near Phoenix, Arizona, is leveraging their eClinicalWorks EHR platform to persuade patients to get the care they need. By closing these care gaps, not only are they better serving the community, Sun Life Health is also able to secure more federal funding.
Taming the Paper Tiger
In an interview with Healthcare IT Today Trey Davis, Director of Information Systems at Sun Life Health, shared insights into how the healthcare organization has leveraged eClinicalWorks’ technology to enhance patient care and maximize efficiency.
Sun Life Health operates as a FQHC with 14 locations, serving approximately 47,000 patients. When Davis arrived at Sun Life Health he found that many of the processes still involved paper records.
“There was a lot of paper involved,” remembered Davis. “We did not know where a lot of that paper came from or which data on the paper was correct or most up to date.”
Davis and his team knew they would have to tame this paper tiger in order to provide better care to their community AND to reduce the frustration of their staff. Enter healow Insights.
“healow Insights has allowed us to have all patient data go directly into our EHR system,” explained Davis. “It allows us to present all the patient information to providers in an organized manner when the patient comes in for their visit. Right from the screen, physicians can see any gaps in the patient’s care and work together to address it.”
Closing Care Gaps Improves Care and Funding
To close the care gaps, Sun Life Health also uses the communication capabilities of eClinicalWorks. Patient now receive calls as well as text messages to remind them to book appointments and to remind them of appointments already scheduled.
By closing care gaps, Sun Life Health improves:
- The overall health of members of their community
- The star rating of their centers
- Incentive payments available to them as an FHQC
During the interview, Davis shared that Sun Life Health generated $2.1 million in incentive payments. This funding enables them to serve their community more effectively.
Significant Portal Adoption
Sun Life Health has also capitalized on eClinicalWorks’ portal, with around 80% of patients using it daily. The portal allows patients to access their health records, visit summaries, and other health information. By educating patients on the portal’s benefits, Sun Life Health has empowered them to take control of their healthcare and reduced the administrative burden on call center staff and clinicians.
Watch the interview with Trey Davis to learn:
- What application of AI Davis is most excited for
- How gift cards are helping to close the care gaps
- Why being seen as a partner in their patient’s care is critical to Sun Life Health
Learn more about Sun Life Health: https://www.sunlifehealth.org/
Learn more about eClinicalWorks: https://www.eclinicalworks.com/
Learn more about healow Insights: https://www.healowinsights.com/
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