Improving the Patient Experience With Content

Perficient

Patient experience is a key measure of overall healthcare quality. It commands equal attention alongside clinical outcomes, patient safety, and efficiency and cost reduction measures. Patient education is a significant component of the patient experience.

The Pace of Tech-Adoption Grows Among Older Americans, AARP Finds – But Privacy Concerns May Limit Adoption

Health Populi

The vast majority of older people, across the age groups, use their smartphones every day: most commonly, to send or receive emails, to get directions or traffic information, or to surf the web for news, information, or social networking.

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Addressing Health Equity Must Include Digital Equity Beyond Access To Medical Services and Insurance

Health Populi

The 21st Century Cures Act emphasizes patients’ control of personal health information. ONC rules issues in March 2020 called for more patient-facing health tools and apps to bolster health consumer engagement and empowerment.

Does Your Hospital Support Data Blocking?

Healthcare IT Today

We’re working on a full article about this, but most of you have probably seen that Judy Faulkner and her company, Epic, have asked their customers to send a letter to HHS asking for them to stop the health data blocking rule that’s about to be finalized.

Banner Health brings AI driven virtual assistants for better patient experience

Consumer eHealth Engagement

Buoy Health AI triage bot True to their mission “Making health care easier, so life can be better”, Banner Health has invested in digital health technologies to support their patient experience. Banner Health Triage Bot.

Listen Up, Healthcare: Hear The Patient’s Voice!

Health Populi

Consider the voice of a patient before the advent of the Internet in the digital 1.0 Nine in ten patient influencers told WEGO Health that online communities play an important role in their health care decisions. Financial health is part of the patient’s experience now.

The Persistent Rural/Urban Broadband Gap Is Bad for Health

Health Populi

Health Populi’s Hot Points: There’s a new social determinant of health in town, and it’s broadband connectivity. The lack of broadband to rural health citizens exacerbates disparities by preventing people from digital engagement in their health and caring for loved ones.

Virtual reality: From the OR to the patient bedside

Christina's Considerations

Health Information Technology and Telehealth Healthy Children and Families Hospitals & Health Systems The Patient ExperienceI haven't written much these last few months, because my typing accuracy and speed have not been the best. But, I'm still trying and just had a new article published after several months. Some of you may remember the old.

Recording Physician Encounters for Patient Safety

Christina's Considerations

After writing some professional articles, I translate them here for patients and their family caregivers. Instead, as I've so intimately learned, patients and physicians have different perspectives and. Health Information Technology and Telehealth Healthy Children and Families The Patient ExperienceIt isn't that I don't think readers will understand what I've written.

Most Consumers Are Interested in Using a Voice Assistant for Some Type of Health Care

Health Populi

have a smart people at home, only 1 in 13 Americans have used a voice assistant like Alexa or Google Assistant for health care. In 2019, few health care providers have adopted voice assistants into their workflows. While 75 million people in the U.S.

Going Digital for Health Is a New-Normal for Consumers

Health Populi

Using digital health tech is a new normal for U.S. consumers, including Seniors, found in the 2018 digital health consumer survey from Deloitte. The title of the report, “Consumers are on board with virtual health options,” summarizes the bullish outlook for telehealth.

#HIMSS18: Digital, Data and the Patient Experience

Perficient

#HIMSS18 brought together 45,000+ professionals from around the world for five days of education, innovation and collaboration to help uncover the promise of health information and technology. The vendors were prepared to expand your thinking about the current topics impacting healthcare and health IT today – and share innovative approaches to addressing complex healthcare challenges. The major trends for #HIMSS this year were digital, data and the patient experience.

Making Health Care Better, from the N of 1 to the Public’s Health – Trend-Weaving Medecision Liberation 2019

Health Populi

Health and our health information are deeply personal. Changing health care and inspiring positive health behaviors is hard to do. The inspiration started within minutes as Deb shared several personal stories involving the health care system and its flaws.

Will Technology Cure Americans’ Health Care System Ills? Considering Google and Ascension Health’s Data Deal

Health Populi

“Google’s ‘Project Nightingale’ Gathers Personal Health Data on Millions of Americans,” the Wall Street Journal reported in today’s paper and on the WSJ.com website. And, according to the WSJ reporting, “Neither patients nor doctors have been notified.

Open Table for Health: Patients Are Online For Health Search and Physician Reviews

Health Populi

The growth of tracking and wearable tech is moving toward more medical applications beyond fitness and wellness, Rock Health found. The biggest growth, Rock Health found, was for live phone telehealth, with 64% of respondents using this channel, followed by email and text.

HIMSS 2019: The Mainstreaming of Health IT, from Jim Cramer to Opioid Risk Scores

Health Populi

At that moment in the Twitterverse, it occurred to me that health IT as a consumer-facing industry was beginning to mainstream in America. Cramer’s pronouncement led to a tweetstorm where hundreds of tweeters in and outside of health/care talked back and with Cramer.

How to Make Healthcare More Intelligent and Trustworthy: Accenture’s Digital Health Tech Vision 2018

Health Populi

The proliferation and evolution of digital technologies in health care have the potential to do good or harm, depending on their application. Doing good and abstaining from doing harm can engender trust between patients, providers, and other stakeholders in health.

Nudging Patients to Use EHRs: Moving Toward a Tipping Point for Consumer Health IT

Health Populi

patients were offered online access to their health records by providers or insurers, and one-half of them accessed the EHR at least once in the last year. So why don’t patients use online health records yet? Half of U.S.

Digital Transformation Is The New Mantra But Can’t Happen Without Access To Connectivity

Health Populi

As more of our “things” get digitally connected, there’s an unanswered question about how our connected lives impact human life and health. So “digital transformation” is indeed a growing feature of modern health care.

Healthcare Information In-Security Is the New Normal

Health Populi

Health data insecurity is the new normal. I explain th e current state of cybersecurity and health data insecurity in a new HIMSS blog linked here. Consider this a crucial node in patient and clinician experience.

Mental Health Informatics

Christina's Considerations

The current issue of the Annals of Family Medicine includes two articles that deal with mental health and information technology. There are many assumptions about mental health in the age of digital health, so perhaps the findings of this research. Health Information Technology and Telehealth Healthy Children and Families Personal Health Records Social Media & mHealth The Patient Experience

Mental Health Informatics

Christina's Considerations

The current issue of the Annals of Family Medicine includes two articles that deal with mental health and information technology. There are many assumptions about mental health in the age of digital health, so perhaps the findings of this research. Health Information Technology and Telehealth Healthy Children and Families Personal Health Records Social Media & mHealth The Patient Experience

What physicians can learn from anthropologists

KevinMD

Since the passing of the Health Information Technology for Economic and Clinical Health (HITECH) Act in 2009, it has been said that health tech would dramatically revolutionize health care and the patient experience.

#Engage4Health: How Patients Are Morphing Into Healthcare Consumers, for #HIMSS18

Health Populi

This blog appears today as part of a #HIMSS18 primer series for attendees, and the industry at large, to discuss major health IT issues that will help move health and healthcare delivery forward in 2018 – and beyond. There’s also a trust deficit between some patients and providers.

In This Eroding Era of Trust, Consumers Look to Doctors Above Banks and Retailers for Trusted Sharing

Health Populi

In this moment post-Cambridge Analytica/Facebook, the launch of the GDPR, and the everyday-ness of data breaches, consumers most trust doctors for sharing personal information. I’ve mined, through my health economic lens, the U.S. for sharing personal information.

Open Source Health Care Will Liberate Patients

Health Populi

Information is power in the hands of people. When it’s open in the sunshine, it empowers people — whether doctors, patients, researchers, Presidents, teachers, students, Everyday People. When information access is uneven, it’s considered “asymmetric.”

A Leading CHIO Discusses the VA’s Progress on Health IT Innovation

Healthcare Informatics

chief health information officer at the Corporal Michael J. Crescenz Veteran's Affairs Medical Center, details how the VHA is leveraging health IT to change the way patients experience medical care and to improve health outcomes Francine Sandrow, M.D.,

Providence Health’s Bot Grace engages and guides patients to the digital front door for care

Consumer eHealth Engagement

According to the 2019 Accenture Digital Health Consumer Survey , patient’s expectations are increasing for providers to offer digital capabilities. Eventually Grace was enhanced to also address frequently asked questions by patients. Patient Experience with Grace Bot.

Providence Health’s Bot Grace engages and guides patients to the digital front door for care

Consumer eHealth Engagement

According to the 2019 Accenture Digital Health Consumer Survey , patient’s expectations are increasing for providers to offer digital capabilities. Eventually Grace was enhanced to also address frequently asked questions by patients. Patient Experience with Grace Bot.

12 Ways Telehealth is Saving Small Hospitals

GlobalMed

But consider that they’re also asked to: Provide an exceptional patient experience. Improve community and population health. This can have a dire impact in medical emergencies , especially for patients having a stroke or heart attack in a town two hours from the nearest hospital.

The Top 3 Mistakes Hospitals Make with Provider Capacity Management

GlobalMed

Done well, it balances patient needs and provider workloads. Done poorly, it risks patient outcomes, revenue and the hospital’s reputation. Consider your local health network, which might run multiple clinics, medical centers and hospitals.

EMR 52

Predicting the Top 3 Trends at #HIMSS18

Perficient

The Health Information Management Systems Society (HIMSS) Annual Conference has returned to Sin City! Roughly 45,000 health professional, from across the globe are expected to attend this year and given the current state of healthcare, we are all counting on a few industry-changing insights, regarding how to leverage information technology to improve the healthcare, escape Sin City.

The Home and Low-Touch Health Care – a Health Consumer Update from Capgemini

Health Populi

The coronavirus pandemic has been a wake-up call for patients-as-consumers, seeking lower-touch health care services at home or closer-to-home in community health hubs. ” Of course, this requires cross-agency and cross-health care industry collaboration on a national basis.

Health IT implementation best practices

Healthcare IT News - Telehealth

We'll share insights about everything from AI and cloud computing to telemedicine and population health. Information and technology comprise the backbone of smart, digital hospitals and systems.

Perficient Named 2020 Microsoft Health Innovation Award Winner

Perficient

We are honored to announce that we have been named by Microsoft the 2020 Microsoft Health Innovation Award winner in the category of Enable Personalized Care. Using Azure for health innovation and a personalized, seamless consumer experience.

Value-based healthcare – what it means for Thailand

Healthcare IT News - Telehealth

It focuses on what patients value and allocates resources according to the health outcomes delivered by the system, rather the traditional model of a volume or visit-based healthcare system. Cooperation among different organisations working together to improve outcomes for patients.

How One Hospital System Baked Love Into Their Health App

Health Populi

On July 18, 2017, Neil Gomes, Chief Digital Officer at Thomas Jefferson University and Jefferson Health in Philadelphia, tweeted this: When I saw this tweet, I was especially struck by Gomes’s phrase, “Designed & developed with heart/love by my @DICEGRP.”

Doc Tom Awardees Announced at SPM2018 Conference

Society for Participatory Medicine

“Doc Tom” Ferguson (1943 – 2006) was a Family Medicine physician, a visionary and pioneer who sought to empower patients to use online resources, embraced patient contribution, and aimed for professionals to be equal partners with patients.

Patient Centered HIE

Healthcare Exchange Standards

The Patient is NOT the center of existing Health Information Exchange. Yet, the Health Information Exchange exists for the sole purpose of treating that Patient. The patient does not feel like the center. It is all about Experience. In agile terms "User Experience". If the user does not feel the experience they want, then they are NOT happy. The Health Information Exchanges today have an existing Architecture.

HIE 40

Workforce development: Your organization is only as strong as its people

Healthcare IT News - Telehealth

How can you recruit the best people, retain talent you have and ensure a diverse workforce that reflects the patients you serve? Interoperability: Health IT's hardest problem is (finally) at an inflection point. Health IT implementation best practices.