When we hear about streamlined workflows, mobile phone services, and other benefits of a well-planned IT upgrade, it’s usually at some enormous, well-endowed, urban chain. But ambulatory health care providers can also tap IT to improve their patient experience, work loads, and revenues. Cookeville Medical Clinic, a provider with four clinics in central Tennessee, proves this.
Cookeville has all the worries and pressures of rural practices: lots of Medicare and Medicaid patients, reimbursements that don’t keep up with inflation, and the looming threat of competition from high-tech companies and big insurers.
In this video interview, Navin Jain, Practice Administrator at Cookeville, described how they put in place the key parts of an improved workflow. They streamline their forms and allow patients to fill out information at home. Plus, they automated most of the check-in process for patients. As a result, the staff have less work, the clinic can prepare for the patient’s visit in advance, and the clinicians can give the patient more face-to-face attention.
This is done through their use of CareCognitics and its deep integration with athenahealth. Because CareCognitics is responsive, changes requested by the clinic can be made in a couple hours or a couple days. Cookeville has been able to eliminate some vendors and simplify operations.
Learn more about CareCognitics: https://carecognitics.com/
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Full Disclosure: John is a part owner of CareCognitics.
