Consumer eHealth Engagement

JANUARY 15, 2019

. “We wanted to help our patients navigate their oncology journey, figure out their new normal and participate in their care” “A few years ago, we successfully used a patient engagement care tool with our palliative patients. How does TapCloud support the oncology patient? What is the patient experience?

Patient Experience 53

Patient Experience Nursing Pain management Digital Health 53

Consumer eHealth Engagement

FEBRUARY 25, 2020

Since the healthcare system is complex for consumers to navigate, Providence Health designed their digital tool to provide answers and guidance to help the patient find the right care and make the best care decisions. Urgent Care, Retail Clinic, Virtual/Telehealth) or what symptoms trigger an immediate visit. Emergency Room.

Patient Experience 36

Patient Experience Telehealth Digital Health Mobile Health 36

Consumer eHealth Engagement

FEBRUARY 24, 2020

Since the healthcare system is complex for consumers to navigate, Providence Health designed their digital tool to provide answers and guidance to help the patient find the right care and make the best care decisions. Urgent Care, Retail Clinic, Virtual/Telehealth) or what symptoms trigger an immediate visit. Emergency Room.

Patient Experience 36

Patient Experience Digital Health Telehealth Health Information 36

Consumer eHealth Engagement

NOVEMBER 6, 2018

Pamela’s Nurse Navigator will determine if she needs to come right in to the office or if they can address her issues through a text, email, call or telehealth visit. Northwell is leveraging their Health Chats for population health. Expanding Conversational Chat at Northwell Health.

Nursing 31

Nursing HIE Patient Experience Connected Health 31

Consumer eHealth Engagement

OCTOBER 16, 2016

Dartmouth-Hitchcock (D-H), an innovative New England healthcare system with 1,000+ providers is committed to creating a “sustainable health system”, which proactively engages patients through new care models to achieve the triple aim. Patient Experience.

Health Analytics 28

Health Analytics Connected Health Patient Experience EMR 28

Consumer eHealth Engagement

SEPTEMBER 27, 2019

During the World Congress Patient Experience & Engagement Summit in Boston, I led a panel with these innovative health systems, discussing how they are using virtual health assistants (e.g. AI Chatbots, Voice) to increase efficiency in care delivery and enhance the patient experience.

Patient Experience 28

Patient Experience Digital Health Nursing Healthcare Innovation 28

Consumer eHealth Engagement

OCTOBER 27, 2020

Ochsner Mobile O Bar Over five years ago, Ochsner Health launched their O Bar (Apple genius-like concept) to support patients getting started with digital health tools. Today, Ochsner has nine physical O Bars located in the bottom floor of their health centers and one mobile O Bar.

Digital Health 57

Digital Health Health science Mobile Health Patient Experience 57