Digital Empathy – #HITsm Chat Topic

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 1/7 at Noon ET (9 AM PT). This week’s chat will be hosted by Sarah Krüg (@sarahkrug1) and Matt Sakumoto (@MattSakumoto) on the topic “Enhancing Digital Empathy and Reimagining the Telehealth Experience.

As telehealth is increasingly adopted across all care settings, it is important to understand how clinicians can adapt and respond to the evolving needs of patients. Drawing from the experiences of a virtual primary care physician and a patient advocate, we want to go beyond the telehealth basics, and talk about establishing digital empathy and a remote therapeutic connection.

We collected our thoughts in a Telehealth & Medicine Today (@THMToday) publication Enhancing Digital Empathy and Reimagining the Telehealth Experience. In care centers and health systems across the world, natural experiments have been run on telehealth implementations, and we want to collect and learn effective practices and solutions from you.

Join us for this week’s #HITsm chat where we’ll discuss the following questions and topics.

Topics for this week’s #HITsm Chat:

T1: Describe the best and/or worst telehealth visit you’ve experienced. #HITsm

T2: What are methods to enhance a patient’s *trust* with a provider during a telehealth visit? #HITsm

T3: The way in which we interact and communicate with one another has evolved with the advent of technology. What are the most effective ways for clinicians to practice *digital empathy* and improve webside manner? #HITsm

T4: We already face difficulties developing health literacy. How have you addressed tech and health literacy simultaneously (aka telehealth literacy)? #HITsm

T5: If we were designing new telehealth *experience metrics*, what would you measure from a patient, clinician and/or health system perspective? #HITsm

Bonus: The digital divide is the newest social determinant of health. Beyond improving access, what telehealth solutions have you seen, or would like to see, to bridge health inequities? #HITsm

Upcoming #HITsm Chat Schedule

1/14 – Healthcare VR…In VR
Hosted by Chuck Webster (@wareflo) and Joe Desiderio (@JoeDesiderio)
Note: This chat will not be held on Twitter, but will be held in Virtual Reality.  VR Headsets are better, but there is a desktop option as well.  More details to come.

1/21 – TBD
Hosted by TBD

1/28 – TBD
Hosted by TBD

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

About the author

John Lynn

John Lynn is the Founder of HealthcareScene.com, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference, EXPO.health, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.

   

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