When you attend a conference, it’s always fun to see if there’s a kind of theme or hot topic for those attending the conference. At this year’s HFMA annual conference the big theme I kept hearing over and over had to do with staffing challenges. Needless to say, the world in general and healthcare in particular has been hit hard with staffing challenges.
In our video interview below, we had a chance to talk with Dawn Johnson, Patient Financial Services Manager at Hennepin Healthcare, to learn more about her experience with this challenge and what they’ve done to address the challenge. Johnson shares how they chose to partner with Knowtion Health to address their challenges. She highlights how the Knowtion Health team has been able to go above and beyond in their COB and MVA claims programs including sending people to the patients’ houses when necessary. This type of extra effort would just not be possible with their current staff and so it made sense to work with an outside partner that could do it.
The good news is that by outsourcing things like Motor Vehicle Accident (MVA), VA, and COB Claims, Johnson and Hennepin Healthcare were still able to achieve their collections goals and it relieved them of the stress of not having the staff required to work on these collection efforts effectively.
Johnson also shared how she’s now looking to improve the front end registration process. In their evaluation of claims denials, they found that the largest numbers of denials came from issues with the front end registration process not getting the right information. No doubt this is similar in many organizations, and so Johnson and her team will be working to improve that front end registration process to improve their revenue cycle management process.
Check out our video interview with Dawn Johnson to learn more about how she’s working with a team of people both inside and outside her organization to improve their revenue cycle management.
Learn more about Knowtion Health: https://www.knowtionhealth.com/
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