Axia Women’s Health is on a mission to provide top-tier care for women. To achieve their goal, they are proactively streamlining internal processes and optimizing their EHR to reduce physician workload. The result is more personalized encounters and improved patient experiences. Here is how they did it.
Women’s Healthcare
With 450 providers spread across five states on the East Coast and in the Midwest, Axia Women’s Health (AxiaWH) are at the forefront of changing the landscape of women’s healthcare. AxiaWH offers OBGYN, fertility, and other ancillary services such as mammograms to patients.
According to the Centers for Disease Control and Prevention (CDC), 15.2% of women aged 18 and over are in “fair” or “poor” health in the US. Increasing access to women’s health services is key to improving the health of women across the country. This is part of what drives the team at AxiaWH to provide high quality, personalized care to as many women as possible.
Healthcare IT Today sat down with Eduard de Vries, Chief Information Officer at Axia Women’s Health to learn more about their successful efforts.
Reducing Administrative Burden
The team at AxiaWH is working in close partnership with their EHR provider eClinicalWorks to reduce the administrative burden on physicians. Together they are leaving no stone unturned.
“We are making sure to get all the relevant patient information from hospitals and other providers,” explained de Vries. “Our providers can see that visit in our EHR so they can make the best clinical decision with the most up to date information.”
Reducing Patient Burden
In addition, AxiaWH has invested in digital front door technologies so that patients can fill out intake forms and pre-appointment information while they are still at home. This leads to a more meaningful human connection when patients visit AxiaWH. In this way, AxiaWH ensures that their patients feel seen, heard, and cared for beyond just their clinical needs.
“Patients expect these conveniences,” said de Vries. “If I go to Starbucks, I don’t stand in line anymore. I order my drink before I get there through the app. No compare that with coming into a hospital or a clinic and being asked to fill in a lot of paperwork. That’s just not the way we want it to be. At some point that inefficient process will reflect on how they perceive the quality of care they receive.”
AxiaWH did not just focus on the inbound side of the patient experience, they also invested in improving their payment processes so that it is a seamless as possible for both patients and clinic staff. Through eClinicalWorks, patients can pay with a single click or tap.
Recruiting Advantage
According to de Vries, the positive impact of these changes isn’t just a boost to the patient experience; it is also provides AxiaWH with an advantage in recruiting new physicians. Making doctors’ work more comfortable and patient-focused is a compelling proposition in a competitive healthcare market.
By leveraging technology and streamlining processes, AxiaWH is ensuring that their patients receive high-quality care, both in clinical services and the overall patient experience. Their focus on continuous improvement is a testament to their dedication to women’s health and well-being.
Watch the interview with Eduard de Vries to learn:
- How many more patients a physician is able to see in a day AND still go home for dinner
- What role AI will/should play in women’s health
- Which technologies AxiaWH is keeping their eye on
Learn more about Axia Women’s Health: https://axiawh.com/
Learn more about eClinicalWorks: https://www.eclinicalworks.com/
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