Sun.Jun 06, 2021

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Black Swan or Ugly Duckling?

Digital Health

I have heard a few people refer to the COVID pandemic as a “Black Swan Event.” This concept – if you don’t know it – has been around since the 2nd Century but came into common parlance more broadly when Nassim Nicholas Taleb wrote his popular books called Fooled by Randomness and The Black Swan […].

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Telehealth Bolsters Patient Satisfaction (J.D. Power), and Providers Are Working to Catch Up (BDO)

Health Populi

Two studies published in May 2021 illustrate the value and importance of telehealth to patients in 2020, and a disconnect among many C-level executives working in hospitals, academic medical centers, and other care provider organizations. Together, the two reports from J.D. Power and BDO illustrate some mis-alignment between the demand and supply side of telehealth.