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Northwell Health’s Patients engage with AI ChatBot for guidance & support through their care journey

Consumer eHealth Engagement

NOVEMBER 6, 2018

Throughout the recent Connected Health Conference, the key theme was the need to balance technology with the human element. Pamela, a 78 year old Medicare patient has just been discharged from a Northwell Hospital for a heart failure episode. Think about a patient’s journey today.

Nursing

Nursing HIE Patient Experience Connected Health

Boston Children’s, Brigham and Women’s & Northwell Health leverage virtual assistants for a better patient care experience

Consumer eHealth Engagement

SEPTEMBER 27, 2019

“With our 65+ Medicare population at Northwell Health, we realized that one big barrier was some patients still have a flip phone which will not work with our chatbot”, Hallie explains. . “We needed 6-8 months to get staff buy- in and patient consent”, admits Hallie. Build program awareness with patients.

Patient Experience

Patient Experience Digital Health Nursing Healthcare Innovation

Connected Health Pulse

Northwell Health’s Patients engage with AI ChatBot for guidance & support through their care journey

Boston Children’s, Brigham and Women’s & Northwell Health leverage virtual assistants for a better patient care experience

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