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Consumer and Patient Experience – Same or Different?

Healthcare IT Today

The term “consumer experience” has become more prevalent in healthcare over the past couple of years. Many Health IT companies and organizations use the term interchangeably with “patient experience”. That is a mistake according to an expert panel at the 2022 HIMSS conference. The two are not the same.

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Tracking the Patient Experience Using Qualtrics at Intermountain Health

Healthcare IT Today

Furthermore, Intermountain Health wants to build customer preferences into each individual’s record so that every caregiver the patient meets with understands fully what they need and where they are on their patient journey. Qualtrics covered travel and expenses for Healthcare Scene to attend the conference.

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Full coverage: HIMSS23 APAC Health Conference

Healthcare IT News - Telehealth

Sign Up for our daily or weekly newsletters Patient experience: new perspectives on person-focused care Full coverage: HIMSS22 APAC Health Conference News 5 sessions to look out for at HIMSS23 APAC Healthcare IT News’ APAC Managing Editor weighs in on the sessions he's looking forward.

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Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

Health Populi

Financial Experience (let’s call it FX) is the next big thing in the world of patient experience and health care. Patients, as health consumers, have taken on more of the financial risk for health care payments. The post Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

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The Next Frontier in Health Tech: Improving the Patient Experience

Digital Health

This week I had the pleasure to give a talk about big data/AI and digital health (buzzword bingo alert) at the Stanford Big Data in Precision Health Conference in Palo Alto. While most of the very interesting speakers spoke about technology and fascinating uses for data, I chose to take a somewhat different tack and […].

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HIMSS21 Day 1: Patient Experience is Important but is it a Priority?

Healthcare IT Today

Not surprisingly, there was general agreement from presenters and panelists that patient experience is important at the Patient Experience & Consumerization Forum pre-conference event at HIMSS21. Prioritizing it, however, was a whole different story.

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A Look at Patient Experience, A New Infection Control Feature, and RPM 2.0 at the CHIME Fall Forum

Healthcare IT Today

At the CHIME Fall Forum conference, we had a chance to sit down with a number of great health IT vendors to learn more about what they’re doing in health IT, what they’d heard at the show, and a new product announcement. Check out these short video interviews to learn more. Learn more about Divurgent: [link].