Phoenix Health Systems

5G & Healthcare. Huge Boon for Providers, Impractical or Ho-hum?

Phoenix Health Systems

It’s a fact. The more bandwidth-intensive connected medical devices and mobile devices our hospitals deploy, the more we are straining our health IT infrastructures. Something has to give. Many communications leaders see 5G technology’s real-time high bandwidth and lower latency access as powerful new technology features that are needed to expand healthcare applications’ capabilities and the functioning of medical devices, robotics, and mobile devices.

How Patient Portals Are Failing Healthcare — And Our Patients

Phoenix Health Systems

Healthcare consumers range from tech-savvy millennials accustomed to quick click-throughs to straight answers — to patients with little confidence or competence in computing tools. In either case, just three words can summarize the potential value-added of patient portals to consumers: ease of communications, fast solutions and efficient chronic disease management — but only if the portals are actually integrated into patients’ lives.

The Healthcare IT Staffing Shortage Is Moving into High Gear…Here’s Why

Phoenix Health Systems

While it’s great news that healthcare jobs will be among the fastest growing through 2026, the plethora of jobs is a double-edged sword. The projected supply of qualified workers will not fill the demand, and as any hospital CIO can attest, the shortage of qualified workers in healthcare IT is nearly as worrisome as the growing paucity of clinical professionals.

3rd Party Security Breaches Are Surging. You Can Transform Your Risk Management Program.

Phoenix Health Systems

Security breaches caused by healthcare providers’ business associates (BAs) are surging. Several major incidents in 2018, some of which have just been reported in the last month, have compromised over 20 million patients’ privacy. So it’s not coincidental that a group of major hospitals and hospital systems have come together in a formal concerted effort to provide better vendor risk management standards to the industry.

HIPAA Breaches 2019 Style: More Than Ever With No Relief in Sight

Phoenix Health Systems

The Wall of Shame must be dripping with guilty tears. The Office of Civil Rights has just reported more data breaches than in any other month since the Department of Health and Human Services started recording healthcare data breaches in 2009. In April, 46 healthcare data breaches were reported — a 48% increase from March and 67% more than the average number of monthly breaches in the last six years. The only mild comfort is the number of actual healthcare breaches in April was only(!)

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From the #One Ranked Hospital IT Outsourcing Firm: a Free Service Desk Assessment

Phoenix Health Systems

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. Sticking with mediocre or poor support is usually non-cost effective and a major point of dissatisfaction among your medical staff.

The 2019 Invasion of Disruptors in Healthcare (Part 2) — Google, Lyft, Uber, IBM

Phoenix Health Systems

In a post last month , we took a quick tour of the inroads that Amazon and Apple are making into mainstream healthcare. In a recent survey of its 1500 members, the Healthcare Executives Group reported that these moves are making many traditional healthcare leaders nervous, noting that 32 percent of respondents anticipate that “disrupting current business models” will greatly impact healthcare in 2019.

The Best Hospital CIOs Offer Superior Service Desks That “Wow” Their Users

Phoenix Health Systems

Given the information technology revolution within hospitals today, how your Service Desk analysts handle physicians and other users is more critical than ever. Disruptive trends such as ever more sophisticated EHRs, widespread use of devices and apps, and the growth of cloud-based services should not equate to disrupted customer service.

Great Hospital CIOs Must Offer “Wow” Service Desks That Are Well Above Industry Standards

Phoenix Health Systems

Given the information technology revolution within hospitals today, how your Service Desk analysts handle physicians and other users is more critical than ever.

From the # One Ranked Hospital IT Outsourcing Firm: a Free Service Desk Assessment

Phoenix Health Systems

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. Sticking with mediocre or poor support is usually non-cost effective and a major point of dissatisfaction among your medical staff.

The 2019 Invasion of Disruptors in Healthcare (Part 1) — Amazon and Apple

Phoenix Health Systems

What have those upstart megaliths like Amazon, Apple, Google, Walmart, Lyft and Uber been toying with lately to disrupt our traditional healthcare models? From all appearances, they’re not wasting time; instead, several recent aggressive moves are making many traditional healthcare providers and payers nervous. For the first time “external market disruption” appeared among the Healthcare Executives Group’s top ten concerns in its annual research survey of members.

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The 2019 Invasion of Disruptors in Healthcare (Part 1) — Amazon and Apple

Phoenix Health Systems

What have those upstart megaliths like Amazon, Apple, Google, Walmart, Lyft and Uber been toying with lately to disrupt our traditional healthcare models? From all appearances, they’re not wasting time; instead, several recent aggressive moves are making many traditional healthcare providers and payers nervous. For the first time “external market disruption” appeared among the Healthcare Executives Group’s top ten concerns in its annual research survey of members.

Infographic Poster: Top 8 Rules for Secure Texting in Healthcare

Phoenix Health Systems

Texting among healthcare team members has become a valuable communications tool that creates efficiencies and improves patient safety. Some organizations also use opt-in texting programs to send reminders to patients.

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Cybercrime 2018: Most Hospitals’ IT Security Is Still Not Enough

Phoenix Health Systems

Have you noticed? We haven’t been shocked lately by news of record-breaking security breaches, in fact not since 2015-2016. Remember Bon Secours Health System where the information of 655,000 patients was compromised via the internet?

Hospital Cybersecurity 2019: Seven Leadership-Level Strategies

Phoenix Health Systems

Dangerous cybersecurity attacks have become a sweeping problem across our healthcare industry, with most hospitals having experienced not one or two, but many threats in the last three years. It wasn’t that long ago when the most common perpetrator of security breaches was a negligent employee. But the majority of threats now are from cybercriminals and other malicious actors, according to the 2019 HIMSS Cybersecurity Survey published last month.

Amp Up Your Service Desk Agents with Our Customer-Focused Poster

Phoenix Health Systems

Are your IT Service Desk users literally your “best customers?” ” You bet. Every time they must contact the hospital Service Desk they are paying with their precious time, likely stress, and their patients’ time and access to proper care.

Your Mobile Device is a Security Risk! Discover Simple, Surprising Fixes.

Phoenix Health Systems

At least 80 percent of Americans use smartphones and/or tablets, creating a digital frontier that is rife with cybercriminal activity. Worse, healthcare workers are subject to special risks of HIPAA violation if they use their devices to store or transmit protected health information of patients or access their hospitals’ networks, EHRs, and other computer systems.

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Blockchain: Its Future in Healthcare is Happening Now

Phoenix Health Systems

Interoperability. Blockchain. As of 2018, it’s difficult to talk about one without hearing about the other. Systems interoperability that would provide nationwide access to a common database of health information — no matter what EHR is used — is healthcare’s holy grail.

Will Amazon, Apple or Google Succeed as the Next Healthcare Disruptor?

Phoenix Health Systems

Consumer technology giants Apple, Amazon and Google are poised to put heavy footprints on the healthcare technology environment, at the same time new reports of patient dissatisfaction with current hospital EHR solutions are coming out.

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4 Essential Steps in Migrating to an IT Outsourcing Partnership

Phoenix Health Systems

IT outsourcing is literally a very “big deal” for hospitals: it represents a significant multi-year financial investment, potentially great benefits — and certain risks.

Meet us at HIMSS19! Ranked #1, Phoenix staff will fix your broken IT support.

Phoenix Health Systems

The annual HIMSS conference is highly anticipated to offer intriguing glimpses of transformative technologies and IT approaches that will shape the future of healthcare. This year’s gathering in Orlando promises to do the same. But without innovative corrections of IT-related adversities currently troubling your hospital, advances can be difficult. .

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New Infographic: Risks of HIPAA Business Associate Relationships

Phoenix Health Systems

Last week, we published a blog post about the importance of hospitals’ establishing and monitoring Business Associate Agreements with contractors who touch protected health information (PHI).

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Essentials in Managing the HIPAA Risks of Outsourcing

Phoenix Health Systems

Almost all hospitals outsource a myriad of services for better and more cost-effective operational results. These services extend well beyond the traditional transcription, data entry, housekeeping and food services of yesteryear.

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Second-Rate Desktop Support is Common, Needless and Very Fixable

Phoenix Health Systems

Sad but true. We all love our laptops, the technology sidekicks that we use for seemingly everything, and tweak with our own idiosyncratic brands of organization, file names and passwords. So, handing over a suddenly uncooperative or erratic laptop to your hospital’s IT staff for repairs — whether physically or through remote intervention — can be unnerving and for some of us, close to panic producing. Why such apprehension?

Record Numbers of Phishing Attacks Are Succeeding. Stop Being Such Tasty Bait.

Phoenix Health Systems

Phishing attacks, at an all-time high in 2018, continue to pelt healthcare organizations, gaining access to invaluable patient data and personal information of staff members. Social Security numbers, credit card and bank data, logins, driver’s licenses, medical histories, and even digital signatures — is grabbed and used to make illegal purchases or otherwise commit fraud.

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How Hospitals Are Beating the Healthcare IT Labor Shortage

Phoenix Health Systems

By any measure, superior IT departments with highly specialized staff have become an essential factor in the success of today’s healthcare industry. Across several recent surveys of hospital leaders, all have reported operational priorities that include, indeed require, a strong IT component.

How Patient Portals Can Do Much More for Healthcare Quality and Costs – Part 1

Phoenix Health Systems

This is the first in a two-part series on how to make the most of patient portals to improve patient engagement, and simultaneously improve care management and financial outcomes. Thanks to the PolitDoc Team for their permission to publish excerpts from their recent post. The implementation of Meaningful Use sent providers scrambling to implement patient portals to provide patients access to their health information — AND to reap the program’s financial incentives.

Hospitals’ Tech Support Is Getting Worse. Why, and What’s the Prognosis?

Phoenix Health Systems

Many hospitals are undertaking major transformations of their technical support functions, according to a brand new study by Black Book Research. What’s the urgency about? Poor support quality…sub-par results that are reportedly even worse than last year’s dismal numbers. Sixty percent of hospital IT leaders say that EHR vendors and third party outsourcers are falling short of tech support expectations. How is this phenomenon impacting patient care?

The Top Ten Symptoms of a Very Sick Service Desk

Phoenix Health Systems

If your hospital is suffering from at least two of the following pain points — because of IT service desk (help desk) issues — it’s time to review your IT support practices, procedures, service levels, and overall user satisfaction. These issues are not just painful; they can dangerously threaten the quality of your patients’ healthcare. Physicians and other clinical staff cannot afford the operational risks of poor IT service desk support.

Why Most Hospitals Are Outsourcing IT — And How to Do It Right.

Phoenix Health Systems

Three-quarters of health systems with more than 300 beds and 81 percent with fewer beds are outsourcing various IT services, according to Black Book Research. Their reasons are many, but concerns about meeting increased patient needs and achieving higher quality population health are front and center.

A Perfect Storm in Healthcare IT: The Problem of Unmet Staffing Needs

Phoenix Health Systems

The healthcare IT job outlook is currently a maze of contradictions. Some good news: healthcare is driving jobs growth more than most industry sectors, at the rate of 35 thousand+ jobs per month so far in 2018. Many of these are healthcare IT jobs. Bad news: It is increasingly difficult to find high quality IT talent with expert levels of healthcare knowledge.

Managing the HIPAA Risks of Outsourcing to External Business Associates

Phoenix Health Systems

Today, most hospitals count on external outsourcing services for a myriad of essential functions like revenue cycle management, health information management, IT support, data storage and security, housekeeping, and many other clinical and non-clinical functions. Many (most?) of these partners are business associates under HIPAA — and therein lies major potential security risks for your organization.

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Download Our EHR Implementation Guide & Help Make Your Doctors Happy

Phoenix Health Systems

Barely a week goes by without seeing a new report detailing physicians’ dissatisfaction with their hospitals’ IT systems. EHRs are the #1 target. The good news is that a well-managed EHR implementation improves clinical processes and provides the right clinical data at the right time — and can even result in thumbs-up evaluations by clinical staff.

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Healthcare Phishing Attacks Are Succeeding. Let’s Stop Being Such Tasty Bait.

Phoenix Health Systems

Phishing attacks continue to pelt healthcare organizations, successfully gaining access to invaluable patient data and personal information of staff members. This information — Social Security numbers, credit card and bank data, logins, driver’s licenses, medical histories, and even digital signatures — is typically used to make illegal purchases or otherwise commit fraud. These exploits also create entry-ways into entire hospital computer networks and wreak broadscale havoc.

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The #1 Reason Hospital Service Desks Fall Short With Users — and Potential Solutions

Phoenix Health Systems

Many hospital service desks have all the equipment, software tools, standards, and certifications needed to do a bang-up job in supporting their users. They’ve bought the software and employ an appropriately sized staff. On the surface, this may look right. Yet hospital providers from the largest health systems to 25-bed critical access facilities are dogged by poor help desk performance and frustrated, unhappy physician users. Here is one elephant-sized reason for this painful problem.

Black Book: Phoenix Rated #1 in Hospital IT Outsourcing for the Second Year Running

Phoenix Health Systems

For the second year in a row, Phoenix Health Systems has been recognized by healthcare market research firm Black Book Research as first among the nation’s hospital IT outsourcing companies for customer satisfaction and experience. Expanding upon its September 2017 Survey, Black Book increased the total number of responding hospital executives and managers to 4,595 for its May 2018 report.

Download Our Guide to Vetting & Selecting the Best Hospital IT Outsourcing Solutions

Phoenix Health Systems

More hospitals are considering outsourcing to reduce costs, which is a proven benefit. The 2017 Black Book survey reported that 91 percent of outsourcing hospitals have seen ROI after about six months. 73 percent of health systems with more than 300 beds and 81 percent of providers with fewer beds are relying on outsourcing for various IT management and infrastructure services.

Why We Are at the Crossroads of the Next Healthcare Disruption

Phoenix Health Systems

At a moment when consumer technology giants Apple, Amazon and Google are poised to put heavy footprints on the healthcare technology environment, new reports of patient dissatisfaction with current hospital EHR solutions seem to be paving the way. This confluence of developments may be the perfect setting for the next major disruption in our industry, a scenario that many hospital leaders, physicians and health tech vendors won’t relish. But many consumers will, especially those under 40.

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From the Best in the Industry: a Free Service Desk Assessment

Phoenix Health Systems

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. Sticking with mediocre or poor support is usually non-cost effective and a major point of dissatisfaction among your medical staff.

Finances Are the Top Cause of Stress, and HSAs Aren’t Helping Much

Health Populi

If you heed the mass media headlines and President Trump’s tweets, the U.S. has achieved “the best economy” ever in mid-July 2019. But if you’re working full time in that economy, you tend to feel much less positive about your personal prospects and fiscal fitness.