HitPoint Blog

A Perfect Storm in Healthcare IT: The Problem of Unmet Staffing Needs

HitPoint Blog

The healthcare IT job outlook is currently a maze of contradictions. Some good news: healthcare is driving jobs growth more than most industry sectors, at the rate of 35 thousand+ jobs per month so far in 2018. Many of these are healthcare IT jobs. Bad news: It is increasingly difficult to find high quality IT talent with expert levels of healthcare knowledge.

Cybercrime 2018: Most Hospitals’ IT Security Is Still Not Enough

HitPoint Blog

Have you noticed? We haven’t been shocked lately by news of record-breaking security breaches, in fact not since 2015-2016. Remember Bon Secours Health System where the information of 655,000 patients was compromised via the internet?

Amp Up Your Service Desk Agents with Our Customer-Focused Poster

HitPoint Blog

Are your IT Service Desk users literally your “best customers?” ” You bet. Every time they must contact the hospital Service Desk they are paying with their precious time, likely stress, and their patients’ time and access to proper care.

Managing the HIPAA Risks of Outsourcing to External Business Associates

HitPoint Blog

Today, most hospitals count on external outsourcing services for a myriad of essential functions like revenue cycle management, health information management, IT support, data storage and security, housekeeping, and many other clinical and non-clinical functions. Many (most?) of these partners are business associates under HIPAA — and therein lies major potential security risks for your organization.

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Blockchain: Its Future in Healthcare is Happening Now

HitPoint Blog

Interoperability. Blockchain. As of 2018, it’s difficult to talk about one without hearing about the other. Systems interoperability that would provide nationwide access to a common database of health information — no matter what EHR is used — is healthcare’s holy grail.

Infographic Poster: Top 8 Rules for Secure Texting in Healthcare

HitPoint Blog

Texting among healthcare team members has become a valuable communications tool that creates efficiencies and improves patient safety. Some organizations also use opt-in texting programs to send reminders to patients.

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Will Amazon, Apple or Google Succeed as the Next Healthcare Disruptor?

HitPoint Blog

Consumer technology giants Apple, Amazon and Google are poised to put heavy footprints on the healthcare technology environment, at the same time new reports of patient dissatisfaction with current hospital EHR solutions are coming out.

4 Essential Steps in Migrating to an IT Outsourcing Partnership

HitPoint Blog

IT outsourcing is literally a very “big deal” for hospitals: it represents a significant multi-year financial investment, potentially great benefits — and certain risks.

New Infographic: Risks of HIPAA Business Associate Relationships

HitPoint Blog

Last week, we published a blog post about the importance of hospitals’ establishing and monitoring Business Associate Agreements with contractors who touch protected health information (PHI).

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Essentials in Managing the HIPAA Risks of Outsourcing

HitPoint Blog

Almost all hospitals outsource a myriad of services for better and more cost-effective operational results. These services extend well beyond the traditional transcription, data entry, housekeeping and food services of yesteryear.

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Healthcare Phishing Attacks Are Succeeding. Let’s Stop Being Such Tasty Bait.

HitPoint Blog

Phishing attacks continue to pelt healthcare organizations, successfully gaining access to invaluable patient data and personal information of staff members. This information — Social Security numbers, credit card and bank data, logins, driver’s licenses, medical histories, and even digital signatures — is typically used to make illegal purchases or otherwise commit fraud. These exploits also create entry-ways into entire hospital computer networks and wreak broadscale havoc.

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How Hospitals Are Beating the Healthcare IT Labor Shortage

HitPoint Blog

By any measure, superior IT departments with highly specialized staff have become an essential factor in the success of today’s healthcare industry. Across several recent surveys of hospital leaders, all have reported operational priorities that include, indeed require, a strong IT component.

The #1 Reason Hospital Service Desks Fall Short With Users — and Potential Solutions

HitPoint Blog

Many hospital service desks have all the equipment, software tools, standards, and certifications needed to do a bang-up job in supporting their users. They’ve bought the software and employ an appropriately sized staff. On the surface, this may look right. Yet hospital providers from the largest health systems to 25-bed critical access facilities are dogged by poor help desk performance and frustrated, unhappy physician users. Here is one elephant-sized reason for this painful problem.

Black Book: Phoenix Rated #1 in Hospital IT Outsourcing for the Second Year Running

HitPoint Blog

For the second year in a row, Phoenix Health Systems has been recognized by healthcare market research firm Black Book Research as first among the nation’s hospital IT outsourcing companies for customer satisfaction and experience. Expanding upon its September 2017 Survey, Black Book increased the total number of responding hospital executives and managers to 4,595 for its May 2018 report.

Download Our Guide to Vetting & Selecting the Best Hospital IT Outsourcing Solutions

HitPoint Blog

More hospitals are considering outsourcing to reduce costs, which is a proven benefit. The 2017 Black Book survey reported that 91 percent of outsourcing hospitals have seen ROI after about six months. 73 percent of health systems with more than 300 beds and 81 percent of providers with fewer beds are relying on outsourcing for various IT management and infrastructure services.

Why We Are at the Crossroads of the Next Healthcare Disruption

HitPoint Blog

At a moment when consumer technology giants Apple, Amazon and Google are poised to put heavy footprints on the healthcare technology environment, new reports of patient dissatisfaction with current hospital EHR solutions seem to be paving the way. This confluence of developments may be the perfect setting for the next major disruption in our industry, a scenario that many hospital leaders, physicians and health tech vendors won’t relish. But many consumers will, especially those under 40.

From the Best in the Industry: a Free Service Desk Assessment

HitPoint Blog

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. Sticking with mediocre or poor support is usually non-cost effective and a major point of dissatisfaction among your medical staff.

The Single Market for Healthcare in Europe: Learnings for the U.S.

Health Populi

When I asked my longtime colleague and friend Robert Mittman, with whom I collaborated at Institute for the Future for a decade, how he managed international travel and jet lag, he said simply, “The time zone you’re in is the time zone you’re in.”

I Want a New Drug, Part 2 –Digital Therapeutics on the Rise

Digital Health

In the last month I have spoken at an event about digital therapeutics and been invited to speak at 5 more unrelated events on the same topic (note: I am not doing them all).

On World Food Day 2018, Imagine A Chef Cooking for Patients

Health Populi

Today, October 16, is World Food Day. At Health Populi and THINK-Health, we celebrate the birthday of the Food and Agriculture Organization (FAO), allied with the United Nations. FAO was founded to address malnutrition and bolster a sustainable, healthy food supply for people.

Slow Food, Slow Medicine: What Italy Can Teach America About Health

Health Populi

Obesity, diabesity, food deserts and food swamps co-exist across America, factors that cost the U.S. economy over $327 billion a year just in the costs of diagnosed diabetes.

The Importance of Broadband and Net Neutrality for Health, to the Last Person and the Last Mile

Health Populi

California’s Governor Jerry Brown signed into law a net neutrality bill this weekend.

How MedModular Fits Into the New Lower-Cost, High-Quality, Consumer-Enchanted Healthcare World

Health Populi

In American health economics, there’s a demand side and a supply side. On the demand side, we’ve done a poor job trying to nudge patients and consumers toward rational economic decision making, lacking transparency, information symmetry, and basic health literacy.

Going Digital for Health Is a New-Normal for Consumers

Health Populi

Using digital health tech is a new normal for U.S. consumers, including Seniors, found in the 2018 digital health consumer survey from Deloitte. The title of the report, “Consumers are on board with virtual health options,” summarizes the bullish outlook for telehealth.

Social Media and Mental Health – Teenage Wasteland or Land of Opportunity?

Digital Health

Doctors orders: How Ali Parsa plans to make digital health startup Babylon the "Google of Healthcare"

Lloyd Price

For the latest installment of our Big Interview series where we catch up with some of the world’s most exciting business leaders, The Drum makes an appointment with Ali Parsa – founder and chief exec of digital health startup Babylon – to find out about his plans to become the Google of healthcare.

Parexel announces new wearable, mobile tech for clinical trials

Mobi Health News

The biopharmaceutical serivce will launch a new service on Microsoft's Azure App Services that will be able to send care teams patient data alerting them of saftey issues.

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Sicker Consumers Are More Willing to Share Health Data

Health Populi

People dealing with chronic conditions are keener to share personally-generated data than people that don’t have a chronic disease, Deloitte’s 2018 Survey of U.S> > Health Care Consumers learned.

Most U.S. Physicians, Burned Out, Favor A Flavor of Single Payer Health System

Health Populi

Most physicians feel some level of burnout, hassled by electronic health records and lost autonomy.

CVS + Aetna: Inflection Point in US Healthcare, Merger Approved Update

Health Populi

CVS Health’s acquisition of Aetna was approved this week by U.S. Federal regulators after months of scrutinizing the antitrust-size-market control implications of the deal.

Remote Monitoring Devices Are The Future

Duane Boise

Technology is steadily involving and to think that it won’t affect the healthcare industry is an understatement. While many are looking to utilize phone apps to better reach patients, they should also be looking at how to use remote monitoring devices effectively as well.

Retail Tomorrow, Today: A Smart Grocery Cart and Digital Samples For Paleo-Eating Moms

Health Populi

In our Amazon-Primed world, the future of retail is not ten years from now; it’s “tomorrow.”.

AI Can Improve Patient Outcomes, but will Pharma Get there Quickly Enough?

Lloyd Price

No matter what industry you’re in, Artificial Intelligence (AI) is all the rage. It’s the shiniest of the shiny and new, and it’s everywhere.

Consumers Changing the Channel on Where They Shop for Health

Health Populi

Consumers who have long purchased over-the-counter medicines, anti-dandruff shampoo, whitening toothpaste, and cosmetics-with-benefits at food, drug and mass merchant retailers are switching to other places to shop for health, new data from AT Kearney and GMDC have found.

Healthcare connectivity: improving healthcare across the continuum

Mobi Health News

A robust infrastructure is critical to supporting connectivity from inside the hospital to the home

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Securing legacy medical devices is daunting – but not optional

Mobi Health News

Skipping out on comprehensive device documentation and risk assessment will cripple an organization's cybersecurity program, experts say

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Study: Majority of mental health patients would consider giving clinicians access to phone behaviors, locations

Mobi Health News

A small study published in JMIR Mental Health found that 84 percent of surveyed patients living with mental illness were willing to use apps that would collect and share biomarkers

Self-Care is Healthcare for Everyday People

Health Populi

Patients are the new healthcare payors, and as such, taking on the role of health consumers. In fact, health and wellness consumers have existed since a person purchased the first toothpaste, aspirin, heating pad, and moisturizing cream at retail.

FDA’s Guidance Plans for Software in FY 2019

Medical Connectivity

The FDA has released its plans for Final and Draft Guidance Documents for fiscal year 2019. There are A and B lists for each category in terms of FDA's priority for action. On the A list there are 11 current drafts scheduled for finalization.

Why healthcare data may be more secure with cloud computing

Mobi Health News

But like with most things in healthcare, organizations need to keep following up after choosing the right vendor and signing an airtight contract to best protect data

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The one patient that drives physicians to burnout

KevinMD

We all have that one patient. That one patient who can always find a way to turn a good day bad, who just knows how to push your buttons in all the wrong ways. Who’s that patient for me? Let’s just call him Elton Reed. Oh, Mr. Reed … where to begin with him?

A Breakthrough, Sobering Report on Teens and Young Adults, Digital Health and Social Media Use: Implications for Mental Health

Health Populi

There’s a load of anecdotal data about teens and young adults (TYAs) and their always-on relationship with mobile phones and social networks.

As Workers’ Healthcare Costs Increase, Employers Look to Telehealth and Wearable Tech to Manage Cost & Health Risks

Health Populi

Family premiums for health insurance received at the workplace grew 5% in 2018: to $19,616, according to the 2018 KFF Employer Health Benefits Survey released today by the Kaiser Family Foundation (KFF). These two trends combine for a 212% increase in workers’ deductibles in the past decade.