HitPoint Blog

Cybercrime 2018: Most Hospitals’ IT Security Is Still Not Enough

HitPoint Blog

Have you noticed? We haven’t been shocked lately by news of record-breaking security breaches, in fact not since 2015-2016. Remember Bon Secours Health System where the information of 655,000 patients was compromised via the internet?

Infographic Poster: Top 8 Rules for Secure Texting in Healthcare

HitPoint Blog

Texting among healthcare team members has become a valuable communications tool that creates efficiencies and improves patient safety. Some organizations also use opt-in texting programs to send reminders to patients.

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Amp Up Your Service Desk Agents with Our Customer-Focused Poster

HitPoint Blog

Are your IT Service Desk users literally your “best customers?” ” You bet. Every time they must contact the hospital Service Desk they are paying with their precious time, likely stress, and their patients’ time and access to proper care.

Blockchain: Its Future in Healthcare is Happening Now

HitPoint Blog

Interoperability. Blockchain. As of 2018, it’s difficult to talk about one without hearing about the other. Systems interoperability that would provide nationwide access to a common database of health information — no matter what EHR is used — is healthcare’s holy grail.

Will Amazon, Apple or Google Succeed as the Next Healthcare Disruptor?

HitPoint Blog

Consumer technology giants Apple, Amazon and Google are poised to put heavy footprints on the healthcare technology environment, at the same time new reports of patient dissatisfaction with current hospital EHR solutions are coming out.

4 Essential Steps in Migrating to an IT Outsourcing Partnership

HitPoint Blog

IT outsourcing is literally a very “big deal” for hospitals: it represents a significant multi-year financial investment, potentially great benefits — and certain risks.

New Infographic: Risks of HIPAA Business Associate Relationships

HitPoint Blog

Last week, we published a blog post about the importance of hospitals’ establishing and monitoring Business Associate Agreements with contractors who touch protected health information (PHI).

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A Perfect Storm in Healthcare IT: The Problem of Unmet Staffing Needs

HitPoint Blog

The healthcare IT job outlook is currently a maze of contradictions. Some good news: healthcare is driving jobs growth more than most industry sectors, at the rate of 35 thousand+ jobs per month so far in 2018. Many of these are healthcare IT jobs. Bad news: It is increasingly difficult to find high quality IT talent with expert levels of healthcare knowledge.

Managing the HIPAA Risks of Outsourcing to External Business Associates

HitPoint Blog

Today, most hospitals count on external outsourcing services for a myriad of essential functions like revenue cycle management, health information management, IT support, data storage and security, housekeeping, and many other clinical and non-clinical functions. Many (most?) of these partners are business associates under HIPAA — and therein lies major potential security risks for your organization.

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How Hospitals Are Beating the Healthcare IT Labor Shortage

HitPoint Blog

By any measure, superior IT departments with highly specialized staff have become an essential factor in the success of today’s healthcare industry. Across several recent surveys of hospital leaders, all have reported operational priorities that include, indeed require, a strong IT component.

Download Our EHR Implementation Guide & Help Make Your Doctors Happy

HitPoint Blog

Barely a week goes by without seeing a new report detailing physicians’ dissatisfaction with their hospitals’ IT systems. EHRs are the #1 target. The good news is that a well-managed EHR implementation improves clinical processes and provides the right clinical data at the right time — and can even result in thumbs-up evaluations by clinical staff.

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Healthcare Phishing Attacks Are Succeeding. Let’s Stop Being Such Tasty Bait.

HitPoint Blog

Phishing attacks continue to pelt healthcare organizations, successfully gaining access to invaluable patient data and personal information of staff members. This information — Social Security numbers, credit card and bank data, logins, driver’s licenses, medical histories, and even digital signatures — is typically used to make illegal purchases or otherwise commit fraud. These exploits also create entry-ways into entire hospital computer networks and wreak broadscale havoc.

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The #1 Reason Hospital Service Desks Fall Short With Users — and Potential Solutions

HitPoint Blog

Many hospital service desks have all the equipment, software tools, standards, and certifications needed to do a bang-up job in supporting their users. They’ve bought the software and employ an appropriately sized staff. On the surface, this may look right. Yet hospital providers from the largest health systems to 25-bed critical access facilities are dogged by poor help desk performance and frustrated, unhappy physician users. Here is one elephant-sized reason for this painful problem.

Black Book: Phoenix Rated #1 in Hospital IT Outsourcing for the Second Year Running

HitPoint Blog

For the second year in a row, Phoenix Health Systems has been recognized by healthcare market research firm Black Book Research as first among the nation’s hospital IT outsourcing companies for customer satisfaction and experience. Expanding upon its September 2017 Survey, Black Book increased the total number of responding hospital executives and managers to 4,595 for its May 2018 report.

Download Our Guide to Vetting & Selecting the Best Hospital IT Outsourcing Solutions

HitPoint Blog

More hospitals are considering outsourcing to reduce costs, which is a proven benefit. The 2017 Black Book survey reported that 91 percent of outsourcing hospitals have seen ROI after about six months. 73 percent of health systems with more than 300 beds and 81 percent of providers with fewer beds are relying on outsourcing for various IT management and infrastructure services.

Why We Are at the Crossroads of the Next Healthcare Disruption

HitPoint Blog

At a moment when consumer technology giants Apple, Amazon and Google are poised to put heavy footprints on the healthcare technology environment, new reports of patient dissatisfaction with current hospital EHR solutions seem to be paving the way. This confluence of developments may be the perfect setting for the next major disruption in our industry, a scenario that many hospital leaders, physicians and health tech vendors won’t relish. But many consumers will, especially those under 40.

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From the Best in the Industry: a Free Service Desk Assessment

HitPoint Blog

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. Sticking with mediocre or poor support is usually non-cost effective and a major point of dissatisfaction among your medical staff.

Industry Voices—Sizing up 4 opportunities for digital transformation in healthcare

FierceHealthIT

According to ISACA’s recently released 2018 Digital Transformation Barometer, some of the most hyped technology also is perceived to hold the highest risk and the highest potential benefit.

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Looking across international borders for digital health tools

Mobi Health News

Panelists at the Connected Health Conference in Boston spoke about the importance of digital health alliances and learning from countries sometimes ignored in the space.

Will robots replace doctors?

KevinMD

Among the many recurring topics, this year has been the impact of machine learning in our lives, especially the implications for our future work life.

Managing Digital Health Regulatory Uncertainty

Medical Connectivity

Uncertainty abounds when managing digital health regulatory uncertainty regarding the FDA and other international regulatory bodies.

The Smartphone Is the Consumer’s Personal Health Platform – Implications from Deloitte’s 2018 Survey

Health Populi

American consumers are now viewing their phones an average of 52 times daily, with 39 percent of consumers believing they use their smartphones too much. In fact, 60 percent of 18 to 34-year-olds admit to smartphone overuse, the highest level of any age group.

Broadband As Social Determinant of Health – Microsoft’s Plan to Bolster Rural Access

Health Populi

In the U.S., the highest levels of unemployment are in places that often have the lowest access to broadband connectivity.

Physicians Don’t Talk Enough with Patients About Non-Medical Needs

Health Populi

Most patients wish their doctors would have a conversation with them about non-medical issues. The Doctor-Patient Conversation , a survey conducted for the Samueli Foundation by the Harris Poll, examined how patients feel about their health, healthcare, and relationships with physicians.

Slow thinking and machine learning in medicine

KevinMD

Recently, several high-profile institutions have called attention to the issue of inclusion and equity when artificial intelligence (AI) algorithms are applied in medicine.

I Want a New Drug, Part 2 –Digital Therapeutics on the Rise

Digital Health

In the last month I have spoken at an event about digital therapeutics and been invited to speak at 5 more unrelated events on the same topic (note: I am not doing them all).

More People Using Meditation and Yoga as Medicine, Especially Women

Health Populi

While overall adoption of meditation and yoga in the U.S. substantially grew between 2012 and 2017, many more women than men use these holistic medicine approaches. In 2017, 14.3% of American adults 18 and over did yoga, 14.2% meditated, and 10.3% saw a chiropractor.

Is your smartphone leading to burnout?

KevinMD

Burnout and dealing with its symptoms has become a hot topic in the last decade. It’s a problem that has multiple contributing factors. Some of those factors are thrust upon us and are beyond our control, such as government regulations.

Millennials want convenient care

KevinMD

The Kaiser Health News article, " Spurred By Convenience, Millennials Often Spurn The ‘Family Doctor’ Model ," caught my eye.

Physicians sacrifice a lot to deliver care. Technology shouldn’t ask for more.

KevinMD

I had a great case the other night. Around midnight on a Friday, the hospitalist physician called me to evaluate an incarcerated femoral hernia. I thought this elderly and medically ill patient would likely die no matter what I did.

The Ultimate Health Outcome, Mortality, Is Rising in America

Health Populi

How long can people living in the U.S. expect to live? years of age, if you were born in 2017. That’s a decline of 0.1 year from 2016. This decline especially impacted baby boys: their life expectancy fell to 76.1 years, while baby girls’ life expectancy stayed even at 81.1 years.

Retail Health Ends 2018 With Big Plans for 2019

Health Populi

As the CVS + Aetna merger crosses its last regulatory hurdle at the close of 2018, we enter 2019 facing a fast-growing and -morphing retail health landscape.

The Growing State of Diabetes in America on World Diabetes Day 2018

Health Populi

Diabetes is a family issue, and its prevalence is growing in America. November 14, 2018, is World Diabetes Day , and the International Diabetes Federation reminds us that this condition impacts the whole household — not just the person diagnosed with diabetes. Why the family?

I didn’t become a physician to do data entry

KevinMD

The trouble began when I needed to open the electronic health record (EHR) system for the tenth time that day. EHRs have significantly changed the way we practice medicine.

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Slow Food, Slow Medicine: What Italy Can Teach America About Health

Health Populi

Obesity, diabesity, food deserts and food swamps co-exist across America, factors that cost the U.S. economy over $327 billion a year just in the costs of diagnosed diabetes.

JWT’s Future 100 Tells Us Tomorrow Is All About Health

Health Populi

From culture to travel, food and drink to retail and beauty, health will be baked into consumer goods and experiences in 2019. Welcome to The Future 100: 2019 from The Innovation Group at JWT.

Americans End 2018 Worried About Healthcare Costs

Health Populi

Nearly one-half of Americans are quite concerned they won’t have enough money to pay for medical care, according to the latest Gallup poll. Health insurance in-security is mainstream as of November 2018, when Gallup polled U.S. adults about views on healthcare costs.

New Tech Tonics Podcast: Ari Caroline: Broad Intellect Meets Deep Humanity

Digital Health

The Single Market for Healthcare in Europe: Learnings for the U.S.

Health Populi

When I asked my longtime colleague and friend Robert Mittman, with whom I collaborated at Institute for the Future for a decade, how he managed international travel and jet lag, he said simply, “The time zone you’re in is the time zone you’re in.”

Most Americans Want the Federal Government to Ensure Healthcare for All

Health Populi

Most people in the U.S. believe that the Federal government should ensure that their fellow Americans, a new Gallup Poll found. This sentiment has been relatively stable since 2000 except for two big outlying years: a spike of 69% in 2006, and a low-point in 2003 of 42%.

Loneliness, Public Policy and AI – Lessons From the UK For the US

Health Populi

There’s a shortage of medical providers in the United Kingdom, a nation where healthcare is guaranteed to all Britons via the most beloved institution in the nation : The National Health Service. The NHS celebrated its 70th anniversary in July this year.

Vote As If Your Health Depended Upon It; Learning from Governor Kasich on Voting Day 2018

Health Populi

…because it does. Citizens scare politicians,” I heard Governor John Kasich say to Nicole Wallace on her show Deadline: White House yesterday, just hours from today’s U.S. 2018 midterm elections.

Money First, Then Kids: The State of the American Family in 2018

Health Populi

Most American families with children at home are concerned about paying bills on a monthly basis.

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