So many new forms of automation and AI are entering the health care marketplace: Which ones will pay off and where should a healthcare organization start? In this video, Matt Haberman, Chief Technology Officer at Acclara advises a practical approach that balances effort with resulting value.
Haberman, whose company offers automated revenue cycle management (RCM) as a revenue cycle management and consulting firm, advises organizations to create a “backlog” of tasks that might be automated. Then ask, “How many hours are you actually saving?” In other words, is it cheaper to use automation than a human staff person.
Of course, staffing is harder after COVID-19 and everyone would like to use their staff more efficiently. Haberman defines three levels of increasing automation: The first is just “digitally assistive,” helping staff resolve issues faster. The second level is partial automation, leaving the user to finish or approve a task. The third is full automation, which is rarely achieved so far.
Learn more about robotic process automation (RPA) and other revenue enhancements by watching the video.
Learn more about Acclara: https://www.acclara.com/
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